Customer Service Executive

4 days ago

Hyderabad, India Capium Full time

**Customer Success Executive**

A fantastic opportunity to join an exciting multi-award-winning fintech start-up, working specifically in the accounting and taxation space, based in London with offices in Hyderabad. Due to its tremendous growth path so far, they are positioned to be one of the most exciting companies within this space.

Their innovative software solutions include practice management and full accounting, tax, bookkeeping and payroll solutions. This company has an ethos of having fun whilst being serious and providing the best experience for their customers. Capium now seeks a wonderful Customer Success Executive, to join their expanding team.

You will join an entrepreneurial family, working independently and as part of the team. Experience a role where you will have a real influence on the running of our fast-growing business.

Capium is a fast-growing online integrated accounting & practice management software, tailored specifically for accounting practices along with small businesses bookkeeping software on cloud in software as a service model.

This is a hybrid role.

**Description**

Duties & Responsibilities

**The ideal personality and qualifications**:

- Ideally have a solid accountancy background to ensure they are confident with dealing with terminologies.
- Lead with behaviour triggers that indicate that our customers require more support
- Review the effectiveness of our current process and optimise it to our benefit
- Great knowledge & Experience with CRM and Onboarding customers
- Sales background within the B2B environment
- Experience in handling 3rd parties if required
- Documentation creation for support queries
- Excellent time management.
- Excellent written, verbal, and presentation skills
- 1-2 years of customer success and customer services experience
- Excellent MS-Office skills
- Demonstrate ability to meet expected daily outputs and deadlines
- Ability to self-motivate, be organised and multitask.

If you fancy making a difference to a system, rather than being a cog in one; submit your CV to Capium today We look forward to hearing from you

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Life insurance
- Provident Fund
- Work from home

Schedule:

- Monday to Friday
- UK shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: Hybrid remote in Hyderabad, Telangana

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