Customer Support Executive

5 months ago

Chennai, India printrove products Full time

**About Printrove**:Printrove is a leading print-on-demand service provider based in India. We empower individuals to launch their own merchandise brands and e-commerce businesses by offering high-quality printing and fulfilment services. We're a passionate team that loves entrepreneurship, design, technology, and e-commerce, and we're dedicated to assisting people in their merchandising journey.

**Responsibilities**:As a Customer Support Executive at Printrove, you will play a crucial role in ensuring the satisfaction of our valued clients. Your responsibilities will include:

- Responding promptly to client chats, tickets, calls and inquiries with professionalism and empathy.
- Handling incoming calls and addressing customer concerns effectively.
- Collaborating with relevant internal teams to resolve issues and provide accurate solutions.
- Coordinating with shipping companies to address and resolve merchant shipping concerns.

**Qualifications**:

- Excellent communication skills, both written and verbal.
- 1-2 years of experience in customer support or a related field.
- Strong problem-solving skills and a customer-centric mindset.
- Ability to work independently and manage time efficiently.
- Familiarity with e-commerce and merchandise businesses is a plus.

**Reporting Structure**:You will report directly to the Lead Customer Success, working closely with a dynamic and supportive team.

**Goals and Expectations**:Your main goal is to ensure that our clients receive exceptional support and have a seamless experience with Printrove. This involves resolving their concerns promptly, maintaining a positive attitude, and contributing to the overall success of our customer support team.

**Benefits and Perks**:

- Professional growth and learning opportunities in the e-commerce and merchandise industry.
- Remote work flexibility that allows you to work from the comfort of your own space.
- Join a team passionate about creativity, innovation, and entrepreneurship.
- Competitive starting salary of 2L per annum, with potential for growth based on performance.

**Salary and Compensation**:Starting salary for this position is 2L per annum, with the potential to increase up to 2.3L per annum based on performance.

**Job Types**: Permanent, Full-time, Fresher

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Can you describe a challenging customer interaction you've successfully resolved in the past? How did you handle it?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

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