Desktop Support

4 weeks ago

India Bloom Consulting Services Full time

**Desktop Support ( Job ID : 000000752 )**:

NA

Experience

**3 - 5 years**

Offered Salary

Notice Period

**Not Disclosed**

L BRANDS

**POSITION PROFILE**

**TITLE**:Security Operations Center Officer, India
**DEPARTMENT**:Loss Prevention
**DESCRIPTION**:The Security Operations Center (SOC) Officer is an individual contributor position within Safety Services team responsible for supporting the protection of our enterprise assets, which include: people, product and property. The SOC Officer answers loss prevention, and crisis related calls from L Brands / Mast Global associates and partners and monitors external media and internal proprietary data systems for indications and warnings of enterprise, loss prevention, and crisis related events. The SOC Officer reports events to Manager Safety and Security and other home office partners as per policy and leadership guidance. The position reports to Manager of Safety and Security for India and Sri Lanka and has no direct reports.

**RESPONSIBILITIES**:

- Demonstrates excellent customer service skills to our associates, Safety Services team and home office partners.
- Identify and assess safety related incidents which may include but are not limited to: First Aid, Life Safety and Internal Theft. - Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other crisis situations.
- Monitors the security & safety for all associates, including those who travel internationally or work at our global Mast offices.
- Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the Emergency Operations Centre.
- Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation. **QUALIFICATIONS**:

- Exemplary customer service and active listening skills
- Strong decision making capability
- Ability to defuse emotional situations and effectively deliver instructions regarding safety
- Ability to build rapport and fosters relationships working well within a team-oriented environment
Detailed, working knowledge of building security, fire, and safety systems
- Ability to multi-task and work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 45 hours per week with occasional overtime.
- Excellent verbal and written communication skills
- Intermediate computer skills including, but not limited to MS Office

**EXPERIENCE REQUIRED**:
- Relevant work experience, a college degree, or course work study related to security/safety, law enforcement, or criminal justice a plus - 3 to 5 years of security/safety experience preferred
- CPR and first aid training a plus

**REPORTS TO**:Manager Safety and Security, India and Sri Lanka
**STAFF RESPONSIBILITES**:None

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