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Desktop Support Engineer
1 week ago
Position:
Desktop Support Engineer
Company:
Confidential
Industry:
IT
Employment Type:
Full Time
Role Category:
Permanent
Department:
Engineering
Job Description:
- Skilled in providing desk side support and PC break/fix, including Windows O/S administration and basic support for smartphones, Apple devices, and MAC OS.
- Experience with Antispyware, Anti Virus Software, and SCCM
- Basic knowledge of Servers, Storage, Tape libraries, TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Strong written and oral communication skills with clients and management. Excellent people skills.
- Expertise in Installing and troubleshooting desktop applications, MS Office, O365, Outlook, Skype, and basic applications using ticketing tools like Service Now.
- Installation of Windows on new laptop/desktop, replicating configurations from old machines, and SCCM OS deployment
- Installation and troubleshooting of printers, scanners, and other end-user devices
- Addressing user tickets concerning hardware, software, and networking
- Assisting customers with installing applications and computer peripherals
- Conducting remote troubleshooting and maintaining detailed logs of technical issues and solutions
- Providing technical assistance for desktop support, mobile device management, and Video Conferencing support
- Ability to install and configure new IT equipment, perform PC refresh, deploy new hire installs, manage PC moves, retire and collect devices set for retirement, wipe drives with proper inventory management
- Resolving incidents, upgrading software and hardware, installing new hardware for customers (monitors, docking stations, keyboards, etc.)
May also involve diagnosing and resolving software and hardware incidents, including Windows 7/10 OS and various software applications (Office applications, Outlook, Skype for Business, etc.).
- Experience with Antispyware, Anti Virus Software, and SCCM
- Basic knowledge of Servers, Storage, Tape libraries, TCP/IP networking, DNS, DHCP, VPN, and RDP
Strong written and oral communication skills with clients and management. Excellent people skills.
- Expertise in Installing and troubleshooting desktop applications, MS Office, O365, Outlook, Skype, and basic applications with ticketing tools like Service Now
- Installation of Windows on new laptop/desktop, replicating configurations from old machines, and SCCM OS deployment
- Installation and troubleshooting of printers, scanners, and other end-user devices
- Addressing user tickets concerning hardware, software, and networking
- Assisting customers with installing applications and computer peripherals
- Conducting remote troubleshooting and maintaining detailed logs of technical issues and solutions
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