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Support Agent 1

4 weeks ago

Vadodara, India Qualifacts Systems, LLC Full time

Provide support on In-House Healthcare software to our international clients.
- Solve potential customers Queries by answering software and service related questions
- Maintain customer records by updating account information in CRM.
- Resolves product or service problems by clarifying the customer's complaint; determining the

cause of the problem; selecting and explaining the best solution to solve the problem; expediting

correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to Development team by collecting customer

information and analyzing customer needs.
- Contribute to team effort by accomplishing related results as needed.
- Willing to work in US Shift (No Rotational Shift),
- Ready to work from Office/Relocate as per Managements Decision,
- Excellent Communication skills,
- Tech/Application/Software voice Support experience-International clients,
- Must be analytical, enthusiastic, energetic and spontaneous with ability to provide

solutions to Technical queries,
- Strong interpersonal skills,
- EMR support, training or implementation, IT Healthcare experience is an added

advantage

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