![Qualifacts Systems, Inc.](https://media.trabajo.org/img/noimg.jpg)
Support Agent 1
3 weeks ago
Provide outstanding customer Service, including timely, concise, and accurate responses, proactive customer Issue management, while handling all Customer requests in a professional, positive, and dignified manner.
- Provide technical support to Customers by researching and answering questions; troubleshooting problems; optimizing software performance
- Building reputation of dependability by upholding commitments
- Effectively communicates (Verbal, Listening, and Written) with team, leadership, and customers
- Developing Knowledge; Appropriately makes decisions after receiving some assistance from manager, supervisor, senior staff and seeks guidance on what to escalate; Meets Ticket Productivity goals and adherence to SLA/SLO requirements; Resolve low to moderate complexity/priority requests with consistent quality. Clarifies and understands customer business need and works with manager, supervisor, senior staff to formulate accurate resolutions to address customer need.
- Begins to develop knowledge of additional service offerings (LiveChat, Concierge, Phone Line)
- Breakdown of tasks per type (nomenclature dependent on ticketing solution):
- Low complexity/priority tasks: 50%
- Moderate/High complexity/priority tasks: 50%
- Resolve low to moderate complexity/priority requests with consistent quality.
- Maintains a collaborative presence within the team and engages others with critical thinking and positivity.
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Support Agent 1
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Vadodara, Gujarat, India Qualifacts Systems, LLC Full timeProvide support on In-House Healthcare software to our international clients. Solve potential customers Queries by answering software and service related questions Maintain customer records by updating account information in CRM. Resolves product or service problems by clarifying the customer's complaint; determining thecause of the problem; selecting and...
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Customer Support Agent Banking
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Manager-1
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Manager - 1
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Manager - 1
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Service NOW System Administrator-1
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Service NOW System Administrator-1
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Vadodara, Gujarat, India Etech Full time: Transportation allowanceCanteen SubsidyNight Shift allowance as per processHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork Life Balance InitiativesRewards & RecognitionWhat You'll Be Doing:User administration (setup and maintaining account) and Maintaining systemCustomer Service Representative provides assistance to customers on...