Customer Care Executive

2 months ago

Kolkata, India The Bay Suites Full time

Job Title: Customer Service Specialist

Employment: Full-time

Location: Office (Mani Casadona - New Town, Kolkata)

**About The Bay Suites**

Whether you've heard of VRBO, stayed at an Airbnb, or engaged in any form of Peer-to-Peer lodging, you are likely familiar with the fun and exciting world of Vacation Rentals and Alternative Accommodations We are the fastest growing Canada based vacation rental management agency curating amazing guest experiences every day. We harness our expertise as world-class vacation rental professionals to deliver first class guest experiences along with cutting edge technology to maximize revenue for our partners. Our guests are looking for alternative accommodations fully equipped with the most sought after amenities which we proudly deliver in unique and exciting new ways. We pride ourselves in being strategic, creative, and innovative thinkers who utilize all the tools in our vacation rental toolbox to solve our client’s biggest problems from smart locks to smart pricing to luxurious turnkey designs. We take tremendous pride in our work because we know we’re making a difference in our community by helping our partners achieve their financial goals and our guests experience all that Canada has to offer. We’ll do whatever it takes to get the job done. We are a team that takes time to stop and smell the roses, enjoy each other’s company, and toast to the amazing journey we’re on together.

**JOB DESCRIPTION SUMMARY**

We are in the vacation rental hospitality business. Most of our check-ins/outs happen throughout the week. Therefore, we require the ability to work weekends and holidays. The position is full-time. However, we believe in balance and find it important for our team members to have a day off.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding The Bay Suites Vacation Rentals standards and culture at all times.

**ESSENTIAL JOB DUTIES AND FUNCTIONS - These duties can be performed with or without reasonable accommodation.**
- Confirm reservations booked online with guests by phone in order to ensure understanding and adherence to all rental policies and guest satisfaction with their vacation experience
- Assist guests with their current reservations
- Assist partners with general questions and processes
- Ability to follow established procedures, while problem-solving where procedures do not yet exist
- Work in a weekend/weekday rotation as “on-call” for the guest services department
- Strong ability to multi-task and attention to detail as our specialists operate in a technology-driven environment. You will be expected to master multiple software environments in order to successfully perform the duties of this position
- Ability to assist with overflow call volume on guest in-house matters, including cancellations and escalated guest issues
- Assist with follow-up payment processing on guests’ reservations, as well as processing payments over the phone
- Fully comprehend and have the ability to successfully execute all relevant technologies, policies, and systems utilized by the front desk, guest services, and reservations teams
- Communicate in a timely manner with appropriate staff when you identify an opportunity to create efficiency or improve service
- Process daily reservations reports and review terms and conditions
- Cross-train, as needed, within the company in order to facilitate expanding skills and knowledge base
- Establish and maintain effective communications and teamwork with other employees and departments
- Be attentive, friendly, helpful, and courteous to all guests, owners, vendors, managers, and all other employees
- Effective time management skills are vital in order to successfully manage daily correspondence volume and assigned tasks
- Accuracy and attention to detail in all processes and communication including rate quotes, discounting, documentation
- Provide administrative support, as needed, in order to facilitate meeting departmental goals and project completion
- Demonstrate a high degree of integrity and confidentiality
- Provide professional customer service at the highest levels with a desire to succeed
- Possess a positive and upbeat attitude at all times
- Exceptional verbal and written communication skills with flawless spelling and grammar
- Provide destination recommendations with general knowledge of Fort Collins, Loveland, and Greeley, including restaurants, attractions, and entertainment

**COMPETENCIES**
- Organizing Skills
- Mathematical Skills
- Provide professional customer service at the highest levels with a desire to succeed
- Possess a positive and upbeat attitude at all times
- Exceptional verbal and written communication skills with flawless spelling and grammar
- Customer Focus
- Conflict resolution skills
- Team Player
- Detail Orientation/Accuracy
- Problem Solving/Reasoning Ability/Technical Capacity

**QUALIFICATIONS*

  • Customer Care Executive

    3 weeks ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    **We are having an urgent requirement for the position of " Customer Care Executive " for a well reputed company based in Newtown, Kolkata...** Experience - fresher to 2 years Position - Customer Care Executive Location - Kolkata Salary - 10 K to 20 K Job Description for the position of Customer Care Executive... - Manage large amounts of incoming phone...

  • Customer Care Executive

    5 days ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    **We are having an urgent requirement for the position of " Customer Care Executive " for a well reputed company based in Newtown, Kolkata...** Experience - 1 year to 2 years Position - Customer Care Executive Location - DLF IT Park Building, Tower 1B & 1C, Premises No. II F/1, Phase 2, New Town, Kolkata - 700156 Salary - 15 K to 20 K Job Description...

  • Customer Care Executive

    3 days ago

    Kolkata, India Prime Services Full time

    Urgent opening for Customer Care Executive Position - Customer Care Executive Qualification - HS pass Age - below 38 Salary-12,000 to 14,000 Net Take-home. Experience and Freshers both can apply. Job Description: 1.Should be able to handle walk-in customer. 2.Adherence to the administrative process & policy of the organization is a must. 3.Ability to...

  • Customer Care Executive

    2 months ago

    Kolkata, India True Colors Solutions & Technologies India Pvt Ltd Full time

    Female Customer care executive required. Should be fluent in Bengali and Hindi. Graduate with pleasing personality. Should have at least 1 year experience in Customer care preferably in Printing machinery industry. **Job Type**: Regular / Permanent **Salary**: ₹10,000.00 - ₹12,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: -...

  • Customer Care Executive

    3 days ago

    Kolkata, India A2Z Jobs Consultancy Full time

    Kolkata 0 - 4 years **Company Overview**: - **Role and Responsibilities**: We are currently hiring for the position of Customer Care Executive. As a Customer Care Executive, you will be responsible for: - Handling customer inquiries and resolving complaints through various communication channels. - Providing excellent customer service and ensuring...

  • Customer Care Executive

    3 weeks ago

    Kolkata, India RealRender3D Full time

    **Roles and Responsibilities** - **A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.**: - **The only aim is to ensure customer satisfaction by fulfilling their requirements.**: - **Should be confident in troubleshooting any such...

  • Customer Care Executive

    4 weeks ago

    Kolkata, India DS Research Centre Full time

    Back to position info **Customer Care Executive**: Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. **Responsibilities**: -...

  • Customer Care Executive

    4 weeks ago

    Kolkata, India Atri Group Full time

    **Roles and Responsibilities** - In-house tele-calling to generate quality walk-ins across various projects. - Actively seek out new sales opportunities through cold calling, networking and social media - Set up meetings with potential clients and listen to their wishes and concerns - Participate on behalf of the company in exhibitions or conferences -...

  • Customer Care Executive

    3 days ago

    Kolkata, India KARNIKA INTERNATIONAL PVT LTD Full time

    FEMALE CANDIDATE FOR CUSTOMER CARE EXECUTIVE **Salary**: ₹8,086.00 - ₹10,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year...

  • Customer Care Executive

    3 weeks ago

    Kolkata, India subhadrajobs consultancy Full time

    we are having the opening for the customer care executive in Bpo, Educational : Any degree Shift Timing : 8 Am to 8Pm for Female & 24/7 for Male Working Hours : 9hrs including 1hr break Week Off : Rotational Off Languages : English + Hindi **Salary : Upto17,000/- CTC PM** **Job Type**: Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month

  • Customer Care Specialist

    5 days ago

    kolkata, India Webvio Technologies Private Limited Full time

    Company Overview Webvio Technologies Private Limited is a leading International BPO with a specialization in International Travel Sales Process . The company is headquartered in Kolkata and currently. Job Overview Job Title: Customer Care Specialist / Customer Care Executive Job Type: Full-Time Job Location: Kolkata Salary Range: INR 15,000 to INR...

  • Customer Care Specialist

    5 days ago

    Kolkata, India Webvio Technologies Private Limited Full time

    Company OverviewWebvio Technologies Private Limited is a leading International BPO with a specialization in International Travel Sales Process . The company is headquartered in Kolkata and currently.Job OverviewJob Title: Customer Care Specialist / Customer Care Executive Job Type: Full-Time Job Location: Kolkata Salary Range: INR 15,000 to INR 28,000...

  • Customer Care Executive

    2 months ago

    Kolkata, India Triedge Solution Full time

    Position**:Customer Care Executive** Salary : 10000 - 15000 Monthly Location : Kolkata Job Role: Tele-Calling Sales & Operations, Others - Should able to handle to customer - Should be good in language (English/Hindi) **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance Schedule: - Day...

  • Customer Care Executive

    5 days ago

    Kolkata, India 3seas Solutions Full time

    Urgent Hiring!!! Post - Customer care executive(Help Desk) **Hindi speaking** Experience - having **1 -2 years in customer handling, provide informatio**n to the client/ customer, good in excel must. **Having experience in tele sales, BPO,KPO would be preferrable.** Rotational shift. Location - Park Street -Kolkata **Salary**: ₹10,000.00 -...

  • Customer Care Executive

    2 weeks ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    Creating detailed customer care protocol to be followed by all customer care staff - Analyzing customer data and communication to adjust customer care strategy - Training customer care staff on customer service protocol - Building relationships with customer care team members to maximize team productivity - Monitoring customer and staff interactions using...

  • Customer Care Executive

    4 weeks ago

    Kolkata, India Ventura Wellness clinic Full time

    Following responsibilities are expected from the Customer Care Executive at our centre: - To have good communication skills - Register new patients on the computer system. Responsible to enter all the details of the patient in HIS and register the patient by generating a Reg. No. - Register the OPD appointments; make admissions in the medical software. - To...

  • Customer Care Executive

    3 months ago

    Kolkata, India DS Research Full time

    Customer Care Executive Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming patients and...

  • Customer Care Executive

    4 weeks ago

    Kolkata, India DS Research Full time

    Customer Care Executive Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming patients and...

  • Customer Care Executive

    4 days ago

    kolkata, India DS Research Full time

    Customer Care Executive Kolkata We are looking for a friendly and professional Receptionist to join our team at D. S. Research Centre. As a Customer Care Executive, you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming...

  • Customer Care Executive

    4 weeks ago

    Kolkata, India Tatwa Technologies Ltd Full time

    Designation - Customer Care Executive Qualification - HS Passed,Graduate Salary - 12000 along with PF and ESIC Language - Assamese **Job Types**: Full-time, Fresher **Salary**: ₹11,000.00 - ₹12,000.00 per month **Benefits**: - Health insurance - Provident Fund Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute or planning to...