Customer Support Executive

3 weeks ago


New Delhi, India Dream Job Services Pvt Ltd Full time

**Designation** : Customer Support Executive (more than 1 year of experience, must have good communication skills)

**Job Location** : Rajoukri, New Delhi - 110037

**Package** : Open

(**NO WORK FROM HOME JOB)**

**JOB DESCRIPTION**
- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Day shift
- Monday to Friday



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