Customer Care Rep

4 weeks ago

Mumbai, India NCR Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Titles: Customer Care Agent

Location: Mumbai

NCR Grade Summary : At this level applies knowledge of routine work area procedures, completes standardized activities, resolves task related problems in straightforward situations and emphasis of work may be geared towards manual skills.

Job Profile:

- At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE’s in order to meet SLAs.
- Accepts and routes calls (high call volume)
- Gathers problem information and records data in desktop tools
- Monitors incident status and escalates cases that are not resolved in a specific timeframe
- Schedule customer installation activity
- Responsible for ensuring the customer's entitlement of services
- Provide phone support on Retail products, systems and various software products -Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;
- Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.

Functional Skills & Competencies: - Applies knowledge of:

- Problem routing, tracking and escalation procedures
- Advanced problem solving and troubleshooting skills
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- Possess strong customer service skills and be able to work in a dynamic team environment.

Education: High School/Diploma/Graduate or Equivalent.

Experience: 0-1 years of related experience.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:
- Medical Insurance- Dental Insurance- Life Insurance- Vision Insurance- Short/Long Term Disability- Paid Vacation- 401k

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

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