Customer Service Executive
5 months ago
**Job Family Descriptor**
Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability Ensure necessary coordination on certification field level testing Coordinate with the technical teams for new enhancementsissue resolution Set up configurations number of fibre pairs in the cable capacity landing stations Manage the complete capacity distribution and traffic activation on the cable system Track and monitor the environment performance to ensure mínimal interruption to network transmission andor network switches Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments Manage marine cables network equipment maintenance international real estate management security operations for all sites and network ensuring adequate support for maintenance of international facilities and network at optimal costs ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments
**Broad outline of the Role**
**Purpose - Broad objective of the role**
**Operating Network - Key External**
**Operating Network - Key Internal**
**Size and Scope of Role - Financial**
**Size and Scope of Role - No. of direct reports**
**Size and Scope of Role - Total team size**
**Size and Scope of Role - Other size parameters**
**Minimum qualification & experience**
**Other knowledge/skills**
**Key Responsibilities**
**Technical Competencies**
**Knowledge / Skills**
**Job Segment**:Real Estate, Operations Manager, Facilities, Network, Telecom, Sales, Operations, Technology
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Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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Customer Service
5 months ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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Mumbai, India Seven Consultancy Full timeRelaying extensive product information to customers. - Closing sales for the company. - Filing customer records, including contact information, purchases and billings. - Conducting surveys and writing reports based on customer feedback on products and services. - Providing customers with clear instructions to resolve issues. - Rerouting customer calls to...
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Customer Service Executive
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Customer Services Executive
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Customer Service Executive
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Mumbai, India Paramount Health Services Full time**Company Description** Paramount Health Services(TPA) Pvt. Ltd. (PHS) is a Third Party Administrator (TPA) in the Health Insurance Sector, servicing all insurance companies. PHS adds value to basic health insurance policies for individuals through its network of healthcare service providers, medical care standardization, claims management, client...
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Bpo Customer Service Navi Mumbai
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