Customer Service Executive

6 months ago

Mumbai, India Tresbien HR Consultancy Full time

Job Title: Customer Support Executive

Company: ADF Soul Foods (Telluric Foods Ltd - ADF Group)

Location: Mumbai

**Job Type**: Full-Time

Experience - 1 or 2 Years

CTC - 3 to 4 Lakhs

Qualification - Bachelor degree

Key Responsibilities:
2. Handle customer complaints & work with other departments to resolve customer issues in a

timely manner.

3. Serve as a point of contact for customer support and complaints. Proactively identify,

investigate, and resolve recurring customer support issues.

4. Maintain MIS.

5. Assist customer if they are facing a problem and troubleshooting it. Ensuring the customer

has a positive experience with the company.

6. Co-ordinate with delivery team & customer if their order not delivered as per timeline.

7. Answer questions about a company’s products or services.

8. Check order process and transactions.

9. Deliver information about a company’s offerings

10. Collect and analyse customer feedback.

11. Responding to customer reviews.

The key skills for a customer support are

1. Communication: Excellent communication skills are essential for customer support

executives, as they will be interacting with customers on a daily basis. This includes being

able to clearly and concisely communicate information, as well as being able to listen

attentively to customer concerns.

2. Empathy: Customer care executives need to be able to empathize with customers, even

when they are frustrated or angry. This means being able to understand their point of view

and show that you care about their problem.

3. Problem-solving: Customer care executives need to be able to solve problems quickly and

efficiently. This means having a good understanding of the products or services they are

supporting, as well as being able to think critically and creatively to find solutions.

4. Teamwork: Customer care executives often work as part of a team, so they need to be able

to collaborate effectively with others. This means being able to share information and work

together to resolve customer issues

5. Technology: Customer care executives need to be familiar with the latest technology, as

they will be using it to communicate with customers and resolve issues. This includes being

able to use customer relationship management (CRM) software, as well as other tools and

6. Language skills: It is important for customer care executives to be fluent in Hindi and English.

This is because many customers will be speaking one of these languages

7. In addition to these key skills, customer care executives should also be patient, adaptable,

and have a positive attitude. They should also be able to work under pressure and meet

deadlines.

Regards

Smita Dewoolkar

9821574366( Mobile & Whts app)

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Phone etiquette: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9821574366

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