Process Trainer
7 months ago
**Should be aware about RAG Report, TNA, TNI, Throughput**
To manage end-to-end process training batch for leading domestic consumer durable client
- Must have exposure on conducting soft skills, process/product and system training in a BPO as trainer
- Must ensure successful clearance of agents from training phase during certification
- Must have handles more than 10 batches (end-to-end process training)
- Must have managed operations and client interactions during training phase
- Co-ordinate with various departments for support for successful completion of batch
- Must conduct various refresher on floor basis audit output on monthly basis
- Must conduct quality checks for 0 - 30 day agents on regular basis
- Must conduct all the cyclic activities on the floor such as PKT, TNI, BQ training.
Technical skills:
- Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
- Should have excellent communication skills (written and spoken)
- Preferred from process specific industry e.g. consumer durables, healthcare, etc.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Diploma (preferred)
**Experience**:
- Process Trainer (BPO): 1 year (required)
- total work: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9321846452
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