Process Trainer Telecom Process
6 months ago
Role Designation:
- Process Trainer
Position Summary
- The job holder will ensure activities related to delivery of trainings,
assessments, and corresponding logistics with the objective to
provide employees with supportive training environment and
management with training data.
Required skill set
- Specific to the client requirements:
- Train new hires (Customer service & soft skill)
- Provide refresher training and calibration sessions for existing
employees
- Schedule, coordinate and administer process trainings, ensure
delivery of a training plan
- Provide face to face coaching session
- Manage all training documentation as required
- Design training content as required
- Provide developmental feedback to the trainees on a regular basis
- Conducts needs assessment and determines an appropriate program
to meet the needs
- Displays patience and dedication to bring trainees up the learning
curve.
Job duties and responsibilities
- Possesses effective delivery/training techniques and methods
- Understanding of teaching methodology, processes, learning
theories and inter-personal and group dynamics to deliver
training program, as well as relevant tools
- Ability to identify training needs accurately and communicate
training needs to all stakeholders.
- Ability to extend follow
- up support on the floor to sustain learning
and improve performance
- Ability to develop content to meet ongoing needs in the form of
refresher courses, quick studies, etc. with use of appropriate
methodology
- Working knowledge of Word, Excel and PPT to complete
reporting and documentation efficiently and effectively
- Ability to work closely with the quality team to ensure consistency
- Ability to understand and use basic analytical methods to identify
problems for simple client scenarios and to recommend solutions
- Ability to translate business requirements into training
requirements
- Excellent oral and written communication skills
- Excellent listening and rapport building skills.
Education and other requirement:
- 2 - 3 years of working experience in a Customer Service
environment, with at least 1 years of experience in a training function
preferably as a Trainer
**Job Types**: Full-time, Permanent
**Salary**: ₹400,000.00 - ₹550,000.00 per year
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9116419077
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