![Genesis HR Services](https://media.trabajo.org/img/noimg.jpg)
Process Trainer Telecom Process
2 weeks ago
Role Designation:
- Process Trainer
Position Summary
- The job holder will ensure activities related to delivery of trainings,
assessments, and corresponding logistics with the objective to
provide employees with supportive training environment and
management with training data.
Required skill set
- Specific to the client requirements:
- Train new hires (Customer service & soft skill)
- Provide refresher training and calibration sessions for existing
employees
- Schedule, coordinate and administer process trainings, ensure
delivery of a training plan
- Provide face to face coaching session
- Manage all training documentation as required
- Design training content as required
- Provide developmental feedback to the trainees on a regular basis
- Conducts needs assessment and determines an appropriate program
to meet the needs
- Displays patience and dedication to bring trainees up the learning
curve.
Job duties and responsibilities
- Possesses effective delivery/training techniques and methods
- Understanding of teaching methodology, processes, learning
theories and inter-personal and group dynamics to deliver
training program, as well as relevant tools
- Ability to identify training needs accurately and communicate
training needs to all stakeholders.
- Ability to extend follow
- up support on the floor to sustain learning
and improve performance
- Ability to develop content to meet ongoing needs in the form of
refresher courses, quick studies, etc. with use of appropriate
methodology
- Working knowledge of Word, Excel and PPT to complete
reporting and documentation efficiently and effectively
- Ability to work closely with the quality team to ensure consistency
- Ability to understand and use basic analytical methods to identify
problems for simple client scenarios and to recommend solutions
- Ability to translate business requirements into training
requirements
- Excellent oral and written communication skills
- Excellent listening and rapport building skills.
Education and other requirement:
- 2 - 3 years of working experience in a Customer Service
environment, with at least 1 years of experience in a training function
preferably as a Trainer
**Job Types**: Full-time, Permanent
**Salary**: ₹400,000.00 - ₹550,000.00 per year
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9116419077
-
Process Flowchart Designer
2 months ago
Pune, India Process Consultant Full time**Key Responsibilities**: - Design Process flowcharts in Microsoft PowerPoint based on provided guidelines and content in Excel format - Ensure accuracy, clarity, and visual appeal in the presentation of complex processes - Demonstrate great presentation and documentation skills - Maintain a high level of attention to detail and perfection in the creation...
-
Process Trainer
2 months ago
Baner, Pune, Maharashtra, India CareerGo Staffing Solutions Full timeBPO Trainer Job Discription We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up. To ensure success as a call center trainer,...
-
Process Trainer
5 days ago
Hadapsar, Pune, Maharashtra, India AMS COMTEL BPMS Full time**Company Profile**:AMS Comtel business process management services Pvt Ltd is the Indian subsidiary of comtel solutions Pvt. Ltd, Singapore. Comtel solutions have been working in the area of technology and IT services for than 15 Years. AMS Comtel is positioned to be comtel solution’s global business process solution provider (Business and knowledge...
-
Process Trainer
2 months ago
Kharadi, Pune, Maharashtra, India GEMSCAP GLOBAL ANALYST Full timeWe’re a close-knit team that’s zealous about market solutions to maximize our skills and talent. At GemsCap you’ll receive an opportunity to indulge in demo days, workshops, & learning sessions. You will create a benchmark that inspires many more to be focused, every day. Our technologies empower us to discover stuffs we cherish and perform in real...
-
Process Trainer
3 weeks ago
Navi Mumbai, Maharashtra, India Hemocean outsourcing Full timeProcess Trainer Experience - 1 Year As Trainer ( General Insurance Process ) Location - Airoli Salary - 25k to 28k Inhand Qualification - HSC Immediate Joiner **Job Types**: Full-time, Permanent **Salary**: ₹19,392.50 - ₹26,812.74 per month Schedule: - Day shift Application Question(s): - Experience - 1 Year As Trainer ( General Insurance...
-
Process Trainer
2 months ago
Vikhroli, Mumbai, Maharashtra, India Melda HR Services Full time1) Require process trainer from Sales Process, highly preferred from Banking/ BPO background 3) 1+ years of Experience required as a trainer. 4) Age 25 to 35 can apply 5) Immediate Joiners preferred or Notice period of 15 days can also apply 6) Location - Vikhroli 7) 2nd Sat off 8 ) shift timing 9 to 6 **Salary**: ₹25,000.00 - ₹30,000.00 per...
-
Process Trainer
1 week ago
Viman Nagar, Pune, Maharashtra, India POWER PLACEMENT AND CONSULTANCY SERVICES Full time**Duties and Responsibilities**: - Facilitate the integration of content with the knowledge and experience of the trainers. - Use a variety of training strategies/learning experiences - Review written materials of training participants - Seek feedback from participants - Modify the training approach and then observe and record the effects of the changes -...
-
Process Trainer
2 weeks ago
Viman Nagar, Pune, Maharashtra, India POWER PLACEMENT AND CONSULTANCY SERVICES Full time**Duties and Responsibilities**: - Facilitate the integration of content with the knowledge and experience of the trainers. - Use a variety of training strategies/learning experiences - Review written materials of training participants - Seek feedback from participants - Modify the training approach and then observe and record the effects of the changes -...
-
Process Trainer
1 week ago
Pune, India DBS MINTEK PVT LTD Full timeNeed 1 Year Exp. of process Trainer with BPO industry. Pay: ₹16,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift COVID-19 considerations: Yes Ability to commute/relocate: - Baner, Pune - 411045, Maharashtra: Reliably commute or planning to relocate before starting work...
-
Process Trainer
2 weeks ago
Chandan Nagar, Pune, Maharashtra, India ARMEKA FINANCIAL CONSULTANTS PVT. LTD. Full time**Process Trainer** We are looking for the position of Process Trainer who can train new agents for loan/Cards Collection and Recovery. Must have Excel Knowledge, Should Have Soft Skills, CRM Knowledge, Able to Download the process in proper manner, Should have proper knowledge about cards, loans recovery, Objection Handling,Handovers to the respective...
-
Process Trainer
3 weeks ago
Pune, India United Consulting Full time**Position - Process Trainer - Call 9156222017** - Conduct and periodically review contents of the initial training - Ensure the session plan is followed and all topics are covered on a timely basis - Ensure regular assessments are conducted with trainees as per process requirement - Develop and conduct continuing training courses for existing employees to...
-
Process Trainer
2 weeks ago
Mumbai, Maharashtra, India Webhelp Full time**Training & Quality** **Location** - Mumbai, India*** Job Title: Process Trainer **Job Description**: The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class...
-
Process Trainer
5 days ago
Mumbai, Maharashtra, India Webhelp Full time**Training & Quality** **Location** - Mumbai, India*** Job Title: Process Trainer **Job Description**: The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class...
-
Process Trainer
2 days ago
Mumbai, Maharashtra, India Career Choice Solution Full timeProcess Trainer... - Developing training modules and materials tailored to specific processes - Conducting interactive training sessions and workshops - Assessing employee performance and providing feedback - Updating training materials based on process changes or improvements - Maintaining records of training activities and employee progress Requirements...
-
Process Trainer International Bpo Process
2 months ago
Mumbai, Maharashtra, India Turiyam Consultancy Full timeProcess Trainer for international BPO process **Salary upto 8 LPA** Process Trainer for International Process Minimum 1 year Process Trainer experience in International Process Excellent communication skills in English Graduation mandatory Immediate joiners only **Salary**: ₹650,000.00 - ₹800,000.00 per year Schedule: - Rotational...
-
Process Trainer
2 weeks ago
Pune, India Principle Infra Projects Pvt Ltd Pune Full time**JOB DESCRIPTION FOR PROCESS LEAD TRAINER - LEARNING AND DEVELOPMENT** - **Experience in understanding and training new hire on the company business process** - **Experience in curating PPT presentations and handling MIS of process certified joiners.** - **Excellent communication skills ( English, Hindi ) with Marathi ( optional)** - **Commanding...
-
Process Trainer
1 month ago
Mira Road, Mumbai, Maharashtra, India Melda HR Services Full time1) Require process trainer from BPO Sales or Collection background, highly preferred from Banking/ Collection for one of the leading bank in India 2) Conducting Product and process training at all levels - Telecaller, Team Leader and Team Manager 3)Ensuring the training module get update on timely basis 4) Conducting motivational training for the Team to...
-
Process Trainer
3 weeks ago
Mira Road, Mumbai, Maharashtra, India Melda HR Services Full time1) Require process trainer from BPO Sales or Collection background, highly preferred from Banking/ Collection for one of the leading bank in India 2) Conducting Product and process training at all levels - Telecaller, Team Leader and Team Manager 3)Ensuring the training module get update on timely basis 4) Conducting motivational training for the Team to...
-
Process Trainer
2 months ago
Pune, India Eminent Digitals Full time**Roles and Responsibilities** - Responsible to deliver process training and skills development training as needed by the business for the new hire batches - Responsible for preparing, conducting and evaluating technical training programs. - Write literature and material/Content to be used in programs as and when required. - Proactively coach, mentor and...
-
Process Trainer
7 days ago
Pune, India Eminent Digitals Full time**Job description** - Responsible to deliver process training and skills development training as needed by the business for the new hire batches - Responsible for preparing, conducting and evaluating technical training programs. - Write literature and material/Content to be used in programs as and when required. - Proactively coach, mentor and counsel by...