Customer Relation Executive

1 month ago


Calicut, India Artha Financial services Full time

**Customer Relation Executive**:

- Manage incoming calls from Clients ensuring service is delivered within the required timeframes.
- Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments
- Maintain compliance and data entry to agreed department conventions and compliance standards
- Identifying opportunities for process and service improvements and making recommendations
- Demonstrate positive ‘Customer First’ behaviours to ensure a high level of customer service is provided at all times
- Proactively identify potential issues with clients and related consultants
- Effectively communicate information, verbally, and/or in writing in a clear and informative manner, and take appropriate ownership and accountability of customer issues and concerns, minimizing the need for future contacts

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7736421115
Application Deadline: 21/08/2023
Expected Start Date: 10/08/2023



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