Customer Support Representative I

3 weeks ago

Bengaluru, India Granicus Inc. Full time

**The Company**

**Serving the People Who Serve the People**
- Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
- Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
- Want to know more? See more of what we do here.

**You will love this job if you have**:

- Education: Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree.
- Work experience: 1-3 years of experience in customer service role.
- Personality traits: Analytical, patient, empathetic, and detail oriented.
- Motivations: Helping others, problem-solving, and learning new technologies.
- Goals: To become a skilled technical support agent and progress within the organization
- Challenges: Dealing with difficult customers, handling high-pressure situations, and keeping up with the fast-paced technology changes
- Ability to work remotely in night shift (EST) in a dedicated space with privacy, with minimum supervision, and prioritize and manage time effectively.

**Behavioral**:

- Communication: Clear and concise communicator with excellent written and verbal skills.
- Learning: Willingness to learn new technologies and processes quickly.
- Time management: Ability to prioritize tasks and work independently while adhering to strict timelines.

**The Team**
- We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

**The Culture**
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
- Embracing diversity & fostering a culture of ideation, collaboration & meritocracy
- We bring in special guests from time to time to discuss issues that impact our employee population

**The Company**
- Serving the People Who Serve the People
- Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
- Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
- Want to know more? See more of what we do here.

**The Impact**
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

**The Process**
- Assessment - Take a quick assessment.
- Phone screen - Speak to one of our talented recruiters to ensure this could be a fit.
- Language assessment (Engli

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