Client Support Executive

1 week ago

Ahmedabad, India Alliance Recruitment Agency Full time

**Job Title**: Client Support Executive

**Department**: IT

**Location**: SG Highway, Makarba, Ahmedabad

**Experience**: 1-2 years

**Salary Budget**: 2-3 LPA (Indian Rupees)

**Fresher Considered**: No

**Education Profile**: Graduation (any discipline)

**Special Course**: No specific course requirement

**Key Responsibilities**:

- Handle incoming client inquiries and provide timely and accurate responses.
- Assist clients in troubleshooting technical issues and provide solutions or escalate them to the appropriate team.
- Collaborate with internal teams to ensure prompt resolution of client concerns or requests.
- Maintain a positive and professional relationship with clients, ensuring their satisfaction and loyalty.
- Act as a bridge between clients and the technical team, conveying client requirements and feedback effectively.
- Identify and report recurring issues or patterns to improve overall client experience.
- Stay up-to-date with product knowledge, features, and updates to effectively address client queries.
- Provide guidance and support to clients in navigating the company's products or services.
- Assist in the onboarding process of new clients and provide training or demonstrations when required.

**Qualifications and Skills**:

- Minimum 1-2 years of experience in client support or customer service roles, preferably in the IT industry.
- Graduation in any discipline is required.
- Excellent communication skills in English, both verbal and written.
- Proficiency in Hindi is also required for effective communication with clients.
- Strong problem-solving and analytical skills to diagnose and resolve client issues.
- Ability to multitask, prioritize tasks, and manage time efficiently.
- Customer-centric mindset with a passion for delivering exceptional client support.
- Good interpersonal skills and the ability to build rapport and maintain relationships with clients.
- Patience, empathy, and a positive attitude in handling challenging client situations.
- Ability to work independently as well as part of a team in a fast-paced environment.

**Note**:
This job description is intended to outline the general responsibilities and qualifications for the Client Support Executive position. It is not an exhaustive list of duties, responsibilities, and skills. Additional tasks may be assigned as needed to meet the business requirements.

**Salary**: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)
- Client Support: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9258191512

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