Client Service Executive
1 month ago
Requirements: Executive - Client Service (Night Shift/Day Shift)
Graduate with Excellent English Communication
Basic Computer Skill (Excel, Typing)
Job purpose: To interact with client on a regular basis and to ensure that delivery standards are met as per requirement
Key Responsibilities:
- First point of contact (SPOCs ) for clients and focus of the role is to provide excellence in customer service and to maximize the client experience.
- Interaction with customers over the phone, in person or via email.
- Documentation and Securing records from current customers.
- Maintain and develop existing and new customers through planned individual account support and liaison with internal processing staff.
- Conduct employment verifications either through calls or online.
- Generate reports from the information obtained through verifications and maintain confidentiality of both candidate and the clients.
- Coordinate with HRs, Directors and other officials for the verification.
- Handle client queries and escalation calls.
- Ensure that the internal/external quality targets are met.
Interested candidate can revert with your resume on cfirst.recruitment@cfirstverify.com
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