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Customer Service Representative

1 month ago

Gurugram Haryana, India Guby Rogers Full time

Job Title: Customer Experience Representative

Location: Gurugram, Haryana

Role: In-office

About the Role:
As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address the pressing needs and concerns of our online ordering customers and elevate the standard of Zomato's customer service.

Here, you're not just an Associate; you are on the path to leadership.

More importantly, you will surface the key problems with other Zomato teams to help in designing better solutions.

What are we looking for? The below mentioned points are absolutely essential:
Zealous Customer Focus: Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy.

Articulate Communication: Strong communication skills with proficiency in typing and speaking efficiently.

Analytical Mindset: Handling problems is your forte You excel at managing the resolution process, ensuring that communication remains clear and concise throughout.

Problem solving skills: Solution seeking and problem solving is your passion. Your proactive approach ensures timely resolution of all customer queries.

Key Roles & Responsibilities:
Provide accurate and timely information regarding products, services, and company policies.

Troubleshoot and resolve customer issues efficiently to ensure a positive customer experience.

Collaborate with internal teams to escalate and resolve complex customer problems.

Maintain detailed records of customer interactions and transactions.

Identify and recommend process improvements to enhance customer satisfaction.

Criteria:
Experience: 0-3 Years

Excellent written and verbal communication skills are a MUST.

Strong interpersonal skills and a passion for delivering exceptional customer service.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Open to all courses and programs; no specific educational background required.

Perks & Benefits:
Competitive salary package starting at 4LPA.

The possibilities are boundless, and within a year, you'll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Zomato

Procedure for Job Application & Selection:
Round 1: Submit a horizontal Video Resume & Resume Document File.

Guidelines for submitting Video Resume:
Video should be in Horizontal format.

The camera should be at eye-level.

Make sure that there is no background noise.

The video must be recorded in English language ONLY.

The video should not be of more than 60 seconds.

Guidelines for submitting Resume Document:
The resume must be in high resolution.

The document should be a PDF file ONLY.

The Resume must not have any grammatical mistakes.

Proper, relevant & adequate information must be provided.

Pay: From ₹33,300.00 per month

Schedule:

- Day shift

Application Question(s):

- Why are you fit for this role? Why should we hire you?
- If selected, will you be serious about joining this role.

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person