Customer Service Representative

4 weeks ago


Pune, India Market Expertise Full time

**About Job**:
We are looking for Market Research analyst to survey customers through telephonic interviews and to understand preferences and statistical data in order to support clients during their decision-making process regarding product designs, prices and promotions. A successful market researcher will be able to autonomously analyse qualitative data, trends, strategies and competition aiming at increasing competitiveness.

**Roles and Responsibilities**:
1. Primarily will be involved in conducting research surveys through telephonic interviews globally.

2. Perform secondary research and collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations.

3. Conducting telephonic (CATI) and web based (CAWI) interviews with CXO’s, Senior and Mid-Level executives across different geographies.

4. Understand business objectives to discover prospective customer preferences.

5. Use online market research and catalogue findings to databases.

6. Collecting data on consumers, competitors, market place and consolidating the information into actionable items.

**Key Requirements**

1. Excellent verbal and written communication.

2. A methodical approach to manage focus groups, carrying out interviews and conducting surveys over the phone.

3. Building Databases through various search engines like ZoomInfo, LinkedIn, One Source, Google, Bloomberg, Hoovers etc.

4. Performing Market Research across industry verticals such as Information Technology, Financial Services, Retail, Manufacturing, Telecommunication, Health-care, Energy and Utilities, Pharmacy, Automobiles etc.

5. Critical thinking skills to assess all available information and determine the marketing strategy that is best for the company.

6. Ability to cope up with the fast-paced work.

7. Should be flexible and willing to learn and work as part of the team and organization.

**Employment Type**: Full-Time

**Perks and Benefits**:

- Uncapped Incentives
- Medical Insurance
- 5 days working

**Job Location**: Pune

**Industry Type**: Market Research (Business to Business)

**Education**: Any Bachelor’s Degree

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- International voice process: 1 year (required)



  • Pune, Maharashtra, India enhanceplus Consultant Full time

    **Job Overview**: We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as...


  • Pune, India enhanceplus Consultant Full time

    JobOverviewWe are looking for an efficient andskilled Customer Service Representative for our call center. As aCustomer Service Representative your job is to provide excellentcustomer support to our clients. You will act as a liaison betweenour company and the clients. You will berequired to respond to customers queries and resolve them as soonas possible....


  • Pune, Maharashtra, India K Joshi and company Full time

    Customer service representative are often a client's primary point of contact with a company. The duties of a customer service representative include managing incoming calls and customer service inquiries. Generate sales leads. Keep records of customer interactions, process customer accounts and file document. **Job Types**: Full-time,...


  • Pune, Maharashtra, India WIDE SOFTECH LTD Full time

    A customer service Representative is the first person most customers communicate with when then have a problem.The customer service Representative must handle complaints provide appropriate solutions for customers and follow up to resolve any issues their customers experience **Salary**: ₹15,000.00 per month **Benefits**: - Health...


  • Pune, India Talenta manpower service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care International (voice )Process Shifts 24x7 uk and Us shifts Salary 19k to 35k Hr Contact Ganesh -9511891226 **Job Types**: Full-time, Fresher Pay: ₹22,000.00 - ₹36,000.00 per month **Benefits**: - Health insurance - Paid sick time - Provident Fund - Work from home Schedule: -...


  • Pune, India Talenta Manpower Service Full time

    Hiring for freshers Voice Process Undergrad/Graduates BPO customer care International (voice )Process Shifts 24x7 UK/US SHIFTS Immediate Joiners and notice period Salary 19k to 35k Hr CONTACT GANESH--9511891226 **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹22,000.00 - ₹33,638.78 per month **Benefits**: - Food provided - Health...


  • Pune, Maharashtra, India STEMFORD INDIA PVT. LTD. Full time

    **URGENT HIRING FOR CUSTOMER SUPPORT REPRESENTATIVE FOR PUNE** - Role - Customer Service Representative - **Language - Gujarati + English (Versant 4)**: - CTC - 21000, In Hand - 17227 - Additional benefits - PF & ESIC - Education - Graduate & **Under Graduate**: - Experience - 6 Months in any BPO industry on Customer Service Role - Typing Speed - 25 WPM...


  • Pune, India Opportunity Placement Services Full time

    Job Function : Customer Service Representative preferred Industry : CRM/CallCentres/BPO/ITES Location : Pune Salary : 20 to 34ctc : Graduate KEY SKILLS: Able to communicate in proper english, excellent verbal and written english A “Customer Service Representative” must have - Excellent verbal, written and listening skills - Should have good command...


  • Pune, India LENTRA AI PRIVATE LIMITED Full time

    Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and...


  • Pune, India Avient Full time

    **DESCRIPTION**: **About Avient**: Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.8 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products...


  • Pune, India GTT Communications Full time

    Customer Service Representative Summary This role reports to Team Leader, Customer Service Representative and fits under the Finance Division, based in Sofia, Bulgaria. Essential **Responsibilities**: - Performs basic bill review - Issues paperwork to clients for a change of “bill to” address - Opens billing inquiries and assigns to billing, credits...


  • Pune, India Career crossroads Full time

    Job Title: Customer Support Representative Company: Aretto Location: Clover Hills Plaza, NIBM Road, Kondhawa, Pune Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative at our shoe tech company. As a Customer Support Representative, you will be responsible for providing...


  • Pune, Maharashtra, India Talenta manpower service Full time

    Hiring for freshers Voice ProcessUndergrad/GraduatesBPO customer careMNC INInternational (voice )ProcessShifts 24x7 UK/US SHIFTSImmediate Joiners and notice periodHr CONTACT GANESH Job Types: Full-time, FresherPay: ₹9, ₹33,712.33 per monthBenefits: Health insurance Paid sick time Provident FundSchedule: Evening shift Night shift Rotational...


  • Pune, India United Consulting Full time

    **CUSTOMER SERVICE REPRESENTATIVE ( INTERNATIONAL VOICE)** - **Customer Service International Voice process**: - **Grad or Undergrad**: - **Freshers or Experienced**: - **Location: Magarpatta**: - **24*7 Rotational Shifts+ 2 week off**: - **Work from office job role**: - **Salary between 18k to 43k**: - _**EXCELLENT COMMUNICATION SKILL IN ENGLISH...


  • Pune, Maharashtra, India Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._Job Summary:CUSTOMER SERVICE REPRESENTATIVEAre you genuinely interested in Customer Service...


  • Pune, India Sensata Technologies, Inc. Full time

    The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...


  • Pune, Maharashtra, India Bangalore strategic solutions Full time

    **Job Title: Customer Service Representative( International Voice Process)** **Location: Pune** - We are currently seeking a motivated and customer-focused individual to join our customer service - team at Travel Inc. As a Customer Service Representative, you will be responsible for assisting customers - with their travel-related inquiries and providing...


  • Pune, India United Consulting Full time

    CUSTOMER SERVICE REPRESENTATIVE ( INTERNATIONAL VOICE ) CONTACT- +91 73853 72489 - FRESHER / GRAD/ UNDER GRAD - EXPERIENCE ( MINIMUM 6 MONTH INTO INTERNATIONAL VOICE) - UK/US ROTATIONAL SHIFTS OR FIXED SHIFT WITH WEEKEND OFF - FREE CAB FACILITY - SALARY MAX UPTO 6 LPA ( EXPERIENCED) - WORK FROM OFFICE ONLY - **GOOD COMMUNICATION SKILL IN...


  • Pune, India Papercut IT Solutions Full time

    Job Description: We're hiring a **Customer Representative** with a minimum of 2 years of experience in ticketing, f**luent in Spanish**, to provide top-notch service to our customers. You'll assist with ticketing inquiries, ensure smooth transactions, and resolve customer issues. **Responsibilities**: - Provide excellent customer service, handling...


  • Pune, India Vibrantzz Management Services Full time

    We are looking for Customer Service Representative Location : Yerawda,Pune Experience : 1 Year experience in International BPO mandatory Qualification : Graduate/Undergraduate can apply Salary : 20000-35000 in hand Shifts : US/UK/Australian **Salary**: ₹20,000.00 - ₹35,000.00 per month **Benefits**: - Food provided - Health...