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Customer Care Executive

4 months ago

Navi Mumbai Maharashtra, India GCS Consulting Services Full time

**Job Title: Customer Care Executive**

**Position Type: Full-time**

**Shift: Rotational Shifts**

We are seeking a dedicated and enthusiastic customer care executive to join our banking team. As a Customer Service Representative, you will be responsible for handling inbound calls from customers regarding their banking inquiries, account information, transactions, and providing excellent service.

**Responsibilities**:
1. Answering inbound calls promptly and professionally.

2. Assisting customers with inquiries related to their accounts, transactions, balances, and other banking services.

3. Providing accurate information and resolving customer issues efficiently.

4. Educating customers on banking products and services.

5. Processing customer requests, such as account updates, transfers, and payments.

6. Identifying opportunities to cross-sell or upsell banking products.

7. Documenting all customer interactions accurately in the system.

8. Adhering to company policies and procedures at all times.

9. Collaborating with team members and other departments to ensure excellent customer service delivery.

10. Maintaining a positive and professional attitude towards customers and colleagues.

**Requirements**:
1. Minimum qualification : H.S.C.

2. Previous experience in customer service.

3. Good communication skills, both verbal and written.

4. Strong problem-solving abilities and attention to detail.

5. Ability to multitask and work in a fast-paced environment.

7. Ability to remain calm and composed under pressure.

8. Flexibility to work day shifts, including weekends and holidays if required.

9. Strong commitment to providing exceptional customer service.

10. Ability to adapt to changes and continuously learn about banking products and procedures.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person