Customer Care Executive
6 months ago
Overview:The Customer Care Executive plays a crucial role in ensuring customer satisfaction and loyalty. They are responsible for providing exceptional service to customers, addressing inquiries and concerns, and representing the company in a professional and positive manner. Their role is pivotal in maintaining strong customer relationships and contributing to the overall success of the organization.Key Responsibilities:
- Responding to customer inquiries via phone
- Resolving customer complaints and issues
- Providing information about products and services
- Processing orders, modifications, and escalations
- Building rapport and establishing positive relationships with customers
- Documenting customer interactions and transactions
- Collaborating with other departments to ensure timely resolution of customer queries
- Identifying and escalating priority issues to the appropriate channels
- Meeting and exceeding customer satisfaction goals
- Adhering to company policies and procedures
Required Qualifications:
- High school diploma or equivalent
- Prior experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to empathize and understand customer needs
- Strong problem-solving abilities
- Proficiency in using customer service software and CRM systems
- Ability to multitask and prioritize in a fast-paced environment
- Flexibility and adaptability to handle various customer situations
- Positive attitude and a passion for helping others
- Ability to work effectively in a team as well as independently
- Willingness to work flexible shifts including weekends and holidays
- Good typing and data entry skills
- Proactive and resourceful approach to customer care
- Knowledge of customer service principles and practices
- Attention to detail and accuracy in all interactions
**Salary**: ₹9,834.45 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
Ability to Commute:
- Navi Mumbai, Maharashtra (required)
Ability to Relocate:
- Navi Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8892181386
-
Customer Care Executive
3 months ago
Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full timeUsing a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...
-
Customer Care Executive
5 months ago
Navi Mumbai, Maharashtra, India Vibrant Training & Placement Full timeJob Opportunity: Customer Care Executive We're hiring Customer Care Executives for day shifts (10 AM - 7 PM) in Navi Mumbai! If you have excellent English communication skills, can start immediately, and are ready to provide top-notch customer service, we want to meet you. Position: Customer Care Executive Shift: Day Shift (10 AM - 7 PM) Week Off: Fixed...
-
Customer Care Executive
4 weeks ago
Navi Mumbai, Maharashtra, India Testeem Solutions Full time**Role Description** This is a full-time on-site role for a Customer Care Executive at Testeem Solutions in Ahmedabad. The Customer Care Executive will be responsible for customer support, ensuring customer satisfaction, providing excellent customer service, effective communication, and contributing to sales efforts. **Qualifications** - Customer Support,...
-
Customer Care Executive
5 months ago
Navi Mumbai, Maharashtra, India Vibrant Training & Placement Full timeJob Opportunity: Customer Care Executive Location: Navi Mumbai Shift Timing: 10:00 AM to 7:00 PM (Day Shift) Week Off: Sunday (Fixed) Process: Inbound Voice Process We're seeking enthusiastic individuals to join our team as Customer Care Executives in Navi Mumbai! If you have excellent communication skills and enjoy assisting customers, this role is...
-
Customer Care Executive
6 months ago
Navi Mumbai, Maharashtra, India Vibrant Training & Placement Full timeJob Opportunity: Customer Care Executive Location: Navi Mumbai Shift Timing: Day Shift (Domestic Process)/ Night Shift (International Process) Week Off: Saturday/Sunday (Fixed) Process: Inbound Voice Process We're seeking enthusiastic individuals to join our team as Customer Care Executives in Navi Mumbai! If you have excellent communication skills and...
-
Customer Care Executive
5 months ago
Navi Mumbai, Maharashtra, India GCS Consulting Services Full time**Job Title: Customer Care Executive** **Position Type: Full-time** **Shift: Rotational Shifts** We are seeking a dedicated and enthusiastic customer care executive to join our banking team. As a Customer Service Representative, you will be responsible for handling inbound calls from customers regarding their banking inquiries, account information,...
-
Customer Care Executive
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India Teleperformance Full time**Job Opening: Customer Care Executive** **Location**: Ghansoli, Navi Mumbai **Salary**: ₹18,000/month (in-hand) **Shift**: Day shift, 6 days working We are seeking a dedicated Customer Care Executive to join our team immediately. **Requirements**: - Minimum 1 year of customer service experience - Excellent communication skills - Ability to join...
-
Customer Care Executive
5 months ago
Prabhadevi, Mumbai, Maharashtra, India ZIQITZA HEALTH CARE LTD Full timeRequire: Customer Care Executive Location: Prabhadevi, Mumbai, Maharashtra Qualification: Under Graduate Job Profile: Back Office Time: Rotational (8 Hour Shift) Work Experience: 2 Years **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Speak To HR -8710810887 **Salary**: CTC ₹18,000.00 - ₹23,000.00 per month Schedule: - Rotational...
-
Customer Care Executive
5 months ago
Navi Mumbai, Maharashtra, India Shivkripa Transport Full timeAs a Customer Care Executive, you will be responsible for the following: - You will receive orders from the clients and co-ordinate the same with the operations team. - You will resolve queries raised by clients and make sure that they receive replies on time. - You will be in the front-end role and responsible for co-ordination among different departments...
-
Customer Care Executive
6 months ago
Mumbai, Maharashtra, India Procapital Full timeHi Urgent Opening for Customer Care Executive !! **Designation**: - Customer Care Executive **Location**: Koparkhairane, Thane, Borivali & Powai **Experience**: - 2 to 5+years of experience is required. **Salary**: 20k to 30k per month(Based on experience & last drawn) **Job role: - ** 1) Filling Work, Raising all Purchase Orders based on...
-
Customer Care Executive
5 months ago
Mumbai, Maharashtra, India Aegis Consultants Full time**Designation: Customer Care Executive** **Location - Kurla** **Working Days - Monday to Saturday (10:00 AM - 7:00 PM)** **JOB DESCRIPTION**: - Create a customer care protocol - Handling customer complaints - Gathering customer feedback - Managing consumer concerns - Helping every customer service professional improve - Keeping track of consumer...
-
Customer Care Executive
2 months ago
Mumbai, Maharashtra, India Zeca Technologies Full timeHere's a sample Job Description (JD) for a **Customer Care Executive**: **Job Title**: Customer Care Executive **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: 2. Handle and resolve customer complaints, providing appropriate solutions and alternatives. 3. Identify customer needs and assist them in using specific features of the...
-
Customer Care Executive
6 months ago
Mumbai, Maharashtra, India Candiclie Consultancy Pvt. Ltd. Full time**Position: Customer Care Executive** **Industry : Facility / Security only preferred** **Location: Mumbai, Goregaon** **Job Type: Onsite** **Budget: 5-12 LPA( Depends on your experience, current CTC and skills)** **Experience: Minimum 4 years of relevant exp.** **Notice Period: 15-30 Days( Immediate Joiner more preferred )** **Company...
-
Customer Care Executive
6 months ago
Vashi, Navi Mumbai, Maharashtra, India betterment quest solution Full timeWe are looking customer care executive onroll job Pay: ₹15,000.00 - ₹28,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year...
-
Customer Care Executive
5 months ago
Ghansoli, Navi Mumbai, Maharashtra, India TELSTRA GLOBAL BUSINESS SERVICES Full time**Job Title**: Customer Care Executive **Location**: Ghansoli, Navi Mumbai **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills **Qualifications**: - H.S. (12th) pass or any...
-
Customer Care Executive
3 days ago
Mumbai, Maharashtra, India Nakshatra Skill Development Campus PVT.LTD Full time**Post**: CUSTOMER CARE EXECUTIVE **Location**: Khar Road **Salary**: 15000-25000 **Experience**: 1 - 2 YEAR **SHIFT**: - MORNING // EVENING CUSTOMER CARE EXEPRIENCE/BPO EXPERIENCE REQUIRED **SKILLS** FLUENT ENGLISH COMMUNICATION Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass)...
-
Customer Care Executive
7 days ago
Mumbai, Maharashtra, India That's My Job. Full timeWe are hiring customer care executive. Male and female are eligible for this job role. **Responsibilities**: Coordinate with logistics companies to ensure smooth order deliveries. Provide exceptional customer service throughout the purchasing process. Contact - 8530813305 **Job Types**: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per...
-
Customer Care Executive
5 months ago
Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time**Job Title**: Customer Care Executive **Location**: Navi Mumbai, Maharashtra **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive customer relationships **Skills**:Communication skills **Qualifications**: - H.S. (12th) pass or any...
-
Customer Care Executive
3 weeks ago
Vikhroli, Mumbai, Maharashtra, India Adi Arogyam Multi Specialty Hospital vikhroli Full time**SR EXECUTIVE - CUSTOMER CARE (OPD/IPD)** **Resume summited by **Educational-**:Any Graduate preferably Diploma is Healthcare** **Experience**: - **8 to 10 years** **Salary -(18000 To 25000) gross per month** **(Hospital Experience Must )** **JD: - SR EXECUTIVE - CUSTOMER CARE (OPD/IPD)** 1. Overall responsibility of the operations of the...
-
Customer Care Executive
5 months ago
Borivali, Mumbai, Maharashtra, India Portal HR Plus Full time**Dear All** Greetings !!! **Urgent Opening for Customer Care Executive in Leading Retail company in Mumbai** Position Name : Customer Care Executive Qualification : Any Experience : 2+ years Gender : Male Only Industry : Retail / Building Material Location : Mumbai Salary : Negotiable **Roles & Responsibilities**: As a customer care executive,...