Quality Representative

7 months ago

Bengaluru, India Fortrea Full time

Job Summary:
The Quality Representative is responsible for providing administrative and essential operational support to the Call Quality Monitoring program within LPC. This includes, but is not limited to downloading recorded calls for scoring, scrubbing calls for client or training needs, generating quality reports, assist audit preparations, and other administrative tasks as required.

Essential Job Duties:

- Identify and download recorded calls for Quality Specialists to score.
- Assist with scrubbing calls for training or client needs.
- Assist with data clean up and reporting as needed.
- Assist with the administration of process documentation, validation documents, and training materials as needed.
- Other duties as assigned.
- Experience:
Minimum Required:
The Quality Representative ideally should have one or more years of prior office or customer service experience. Experience in an office setting or professional environment preferred.
- Education/Qualifications/Certifications and Licenses

Recommended:
The Quality Representative will hold a High School Diploma or GED.

The Quality Representative should also have the following skills:

- Basic analytical skills and conceptual ability,
- Ability to pay attention to nuances, consistently follow processes, and keenly solve problems.
- Excellent PC skills and able to easily navigate between multiple computer programs with dexterity.
- Ability to interact with employees at all middle levels, and departments,
- Ability to work independently,
- Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct, concise language.
- Ability to prioritize and meet project deadlines

Fortrea is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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