Representative - Fullfillment

**Title**: Representative, Fulfillment

**Function**: Operations

**Department**: Ops & Logistics - Planning & Supply Chain

**Job sub-category**:Operations Supply Chain Management

**Career Path**: Order Fulfillment and Deliveries

**Level**: I2 for Career Path purposes

**Reports to**: Group Manager of Lifecycle, Operation (Daniel Bonnewit)

**Location**: Bangalore, India (Hybrid office role)

**Overview of Job Function**:
The Representative of Operations Fulfillment will support the Global Delivery Operations group. The group is responsible for managing the flow of Verint’s products and services and ensuring successful Software deliveries, licenses and media to customer orders and service contracts.

**Principal Duties and Essential Responsibilities**:

- Coordinates the daily fulfillment of customer orders. Generates licenses, and process Sales orders and service contract renewals.
- Collaborates with cross functional teams to successfully process orders and support tickets, meet SLA, OTD and quality standards.
- Reviews control reports including orders backlog, unconfirmed delivery documents, unallocated orders, and others to ensure timely follow-up on problems with orders and/or shipments.
- Assists with supply chain operations by monitoring performance metrics and quality standards.
- Communicates with other customer facing teams in Verint such as Sales\OM\Customer service on order statuses or delivery issues to ensure smooth operation.

**Requirements**:

- Bachelor’s degree in business management, Operations, Supply Chain, Logistics, or equivalent years of work experience.
- 0-1+ years’ experience in operational logistics with a preference in customer service and fulfillment.
- Strong verbal and written communication.
- Attention to detail, organized and good follow through.
- Ability to work in a fast-paced environment.
- Ability to collaborate effectively across teams and cross functionally globally.
- Adapts to changes within the industry, environment, or organization.Ability to work US EST time zone hours to accommodate the customer base.

**Preferred requirements**:

- Experience with ERP system, Oracle