Customer Support Executive

3 months ago


Alwarthirunagar Chennai Tamil Nadu, India Edufynd Private Limited Full time

**Job Description: Customer Support Executive**

**Company**:Edufynd

**Location**:Valasaravakkam, Chennai

**Overview**:
**Key Responsibilities**:

- **Counseling and Guidance**:

- Offer one-on-one consultations with students to understand their academic and career goals.
- Provide expert advice on suitable overseas education options and institutions.
- **Application Assistance**:

- **Information Provision**:

- Keep up-to-date with the latest information on overseas universities, programs, visa requirements, and scholarship opportunities to provide accurate and relevant advice.
- **Documentation Support**:

- **Workshops and Seminars**:

- **Collaboration**:

- Work closely with educational institutions, scholarship organizations, and other stakeholders to stay informed about new opportunities and maintain strong partnerships.
- **Student Follow-Up**:

- Maintain ongoing communication with students to track their progress, address any issues that arise, and provide additional support as needed.
- **Customer Service**:

- Offer exceptional customer service and support to ensure a positive experience for students and their families.

**Requirements**:

- **Education**: Bachelor’s degree in Education, Counseling, International Relations, or a related field. A Master’s degree or additional certifications in counseling or education is a plus.
- **Experience**: Proven experience in student counseling, education consulting, or a related field, with a strong understanding of the study-abroad process.
- **Knowledge**: In-depth knowledge of international education systems, visa processes, and scholarship opportunities.
- **Skills**: Excellent communication, interpersonal, and organizational skills. Ability to handle multiple tasks and prioritize effectively.
- **Empathy**: Strong commitment to providing empathetic and student-centered support..

**Benefits**:

- Competitive salary.
- Professional development opportunities and ongoing training.
- Dynamic work environment with opportunities for growth and advancement.

**Application Process**:
At Edufynd, we are committed to fostering an inclusive workplace where diversity is celebrated, and all employees can thrive. Join us in shaping the future of marketing in the IT sector and making a meaningful impact in the industry.

**Job Type**: Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (preferred)

Work Location: In person



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