Customer Support Executive

4 months ago


Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are hiring**_

**Process**: Customer support executive - International Banking voice Process - Hindi

**Location**: Ambattur

**Experience**: 0 to 1 year of experience can apply

**Qualification**: Any Graduate

**Languages**: English + Hindi

**Salary**: 21k Take home ; 24k CTC

**Shift**: Rotational shift and Rotational week off

**Roles and Responsibilities**:
Assist customers in resolving product or service-related issues and provide appropriate solutions.

Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.

Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.

Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.

Uphold company policies and procedures while delivering excellent customer service at all times.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹21,000.00 - ₹24,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7200585293



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