Customer Support Executive

5 months ago


Ekkattuthangal Chennai Tamil Nadu, India VAMO Systems Private Limited Full time

**Customer Support Executive**

**Division**:Customer support **Location**: Chennai

**Experience**: 1-3yrs **Job Type**: Full time

**Qualification**:Any Graduate /In relevant field **Salary**:As per industry standards**.**

Looking for an experienced customer support executive to provide customer service to the fullest satisfaction.

Ø Ability to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up until closure to ensure solution.

Ø Immediate liaison to provide product/services information and resolve any emerging problems faced by customers with accuracy and efficiency.

Ø Build sustainable relationships and trust with customers through open and interactive communication.

Ø Record maintenance of all transactions and interactions with the customers.

Ø Possess excellent product knowledge to enhance customer support.

Ø Properly escalate unresolved issues to appropriate internal teams and ensure all issues are properly logged.

Ø Ensure excellent service standards and maintain high customer satisfaction.

Ø Prepare product or service reports by collecting and analyzing customer information.

Ø GPS experience is Mandatory.

**Skills Required**:

- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills.
- Should have a great customer handling skills with Patience.
- Able to handle unforeseen situations.
- Quick adaptability and ability to work under pressure.
- Speaking Hindi is Mandatory

**Fluency in Hindi language and immediate joiner or with less than 30 days of notice period is preferred.**

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ekkattuthangal, Chennai - 600032, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)



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