Customer Support Executive
5 months ago
**Customer Support Executive**
**Division**:Customer support **Location**: Chennai
**Experience**: 1-3yrs **Job Type**: Full time
**Qualification**:Any Graduate /In relevant field **Salary**:As per industry standards**.**
Looking for an experienced customer support executive to provide customer service to the fullest satisfaction.
Ø Ability to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up until closure to ensure solution.
Ø Immediate liaison to provide product/services information and resolve any emerging problems faced by customers with accuracy and efficiency.
Ø Build sustainable relationships and trust with customers through open and interactive communication.
Ø Record maintenance of all transactions and interactions with the customers.
Ø Possess excellent product knowledge to enhance customer support.
Ø Properly escalate unresolved issues to appropriate internal teams and ensure all issues are properly logged.
Ø Ensure excellent service standards and maintain high customer satisfaction.
Ø Prepare product or service reports by collecting and analyzing customer information.
Ø GPS experience is Mandatory.
**Skills Required**:
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills.
- Should have a great customer handling skills with Patience.
- Able to handle unforeseen situations.
- Quick adaptability and ability to work under pressure.
- Speaking Hindi is Mandatory
**Fluency in Hindi language and immediate joiner or with less than 30 days of notice period is preferred.**
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ekkattuthangal, Chennai - 600032, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
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