Relationship Executive

3 weeks ago


Gandhinagar, India Samarth Diamond Group Full time

**Job Title: Relationship Manager (Showroom)**

**Location**: Ahmedabad, Gujarat

**Company**: Samarth Diamond and Group

**Contact Person**: Ashish Mishra

**Contact Number**: 8108461922

**Overview**:
Samarth Diamond and Group is seeking a highly motivated and customer-oriented Relationship Manager to join our showroom team in Ahmedabad. The Relationship Manager will be responsible for building and maintaining strong relationships with our clients, ensuring a superior customer experience, and driving sales through personalized service and engagement.

**Key Responsibilities**:

- **Customer Engagement**: Greet and engage with customers as they enter the showroom, understanding their needs and preferences to provide tailored product recommendations.
- **Relationship Building**: Develop and nurture long-term relationships with clients, ensuring high levels of customer satisfaction and loyalty.
- **Sales Support**: Assist clients in selecting diamond jewelry, providing detailed product information and demonstrating product features and benefits to facilitate informed purchasing decisions.
- **Client Follow-Up**: Conduct regular follow-ups with clients to ensure their satisfaction with purchases and inform them about new products, promotions, and events.
- **Customer Service**: Address and resolve customer inquiries and complaints promptly and professionally, ensuring a positive shopping experience.
- **Event Coordination**: Assist in organizing and hosting showroom events and promotions to attract new customers and retain existing ones.
- **Market Insights**: Stay updated on market trends and competitor activities to provide insights and suggestions for improving customer engagement and sales strategies.
- **Sales Reporting**: Maintain accurate records of customer interactions, sales, and follow-ups, and report on client feedback and sales performance.
- **Team Collaboration**: Work closely with the sales team and management to achieve showroom sales targets and overall business objectives.

**Qualifications**:

- Proven experience as a Relationship Manager or in a similar role, preferably in the luxury retail or jewelry industry.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with the ability to build and maintain relationships.
- In-depth knowledge of diamond jewelry products and market trends.
- Good organizational and multitasking abilities.
- Proficiency in using CRM software and point-of-sale (POS) systems.
- High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.

**Benefits**:

- Competitive salary and performance-based incentives.
- Employee discounts on jewelry.
- Professional development opportunities.
- Friendly and supportive work environment.

**How to Apply**:
Pay: ₹12,628.33 - ₹26,292.07 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9167210156


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