Customer Advisor, Amazon Business

2 weeks ago


Bengaluru Karnataka, India ASSPL - Karnataka Full time

1+ years of sales experience
- Bachelor's degree

Amazon Business (AB), Amazon’s B2B marketplace offering is a USD 20B business present in the nine countries of US, Germany, UK, France, Italy, Spain, Japan and Canada. AB launched in India in October 2017 and has fast become the largest aggregator of GST-enabled selection for business customers in India.
AB India’s vision is to be the destination for all businesses in India to find, discover and buy for all their business needs.
The position is based at the Amazon India headquarters in Bangalore.
**Role and Responsibilities**:
2. Work with accounts for order execution which will involve finding selection options basis category/price range proposed by customer, negotiating through category/seller, IBOP file prep, EP setting (file prep, SIM and upload), QL lifting and order punching
3. Liaison with accounts to identify DEX breaks which will involve raising issue to CS, getting investigation done, close looping with customer and re-ordering products
4. Work on invoice reconciliation which will involve sending covering letters, mapping invoices to the PO (adjusted of undelivered items) and completing reconciliation for dues
Basic Qualifications
- 1+ years of experience in Sales or Account management.
- Excellent written and verbal communication skills.
- Familiarity with Microsoft Office, particularly Word and Excel.

Preferred Qualifications
- Work experience in consumer product sales/marketing or in e-commerce.
- Account management experience in customer facing roles



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