Customer Service Supervisor

6 days ago


Kochi, India TATA SIA Airlines Limited Full time

**Job Overview**:
To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

**Key Responsibilities**:

- Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
- Drive ground service performance to deliver service excellence consistently across the domestic network
- Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
- Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
- Plan for and ensure preparedness to deal with irregular operations and crisis situations
- Represent Vistara’s interest in the airport community (e.g. AOC, SITA CUTE, etc)
- Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
- Monitoring OTP and take corrective measures
- Ancillary revenue targets to be achieved
- Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
- Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
- Contingency Handling Preparedness

**Skills & Attributes**:

- Ability to train, motivate and guide a team
- Strong supervisory skills with leadership acumen is required
- Excellent written and oral communication skills are must
- Basic Knowledge of MS (Word, Excel)

**Work Experience**:

- Preferably 3-5 years of Aviation/ Hospitality Industry experience

**Qualification**:

- Graduate from a recognized university

**Eligibility**:

- Must be at a level of Sr. Executive (1B) or 1 level lower than the position
- Minimum tenure in the current role and level - 18 Months as of date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
- Must be “confirmed’’ in service

**Location**:
Kochi

**Note**:
All Vistara employees are required to be fully vaccinated against COVID-19


  • Restaurant Supervisor

    4 weeks ago


    Kochi, India ROOHI RECRUITMENT SERVICE Full time

    _**URGENT VACANCY IN VOX CINEMA, KSA**_ - **RESTAURANT SUPERVISOR**_ - Minimum SSLC/ Diploma in Hospitality. - At least 6 months experience with MAF Cinemas or minimum of 2 years Cinema Management experience or related field in the service, F&B, or hotel industry. - F&B/Customer Service preferred with GCC exp preferable. - Age : 22-35 - **SALARY : INR ...

  • Service Supervisor

    3 weeks ago


    Kochi, India KSS Roadways Private Limited Full time

    **Position - Service Supervisor** **(Immediate joiners preferred)** **Industry** - Logistics / Freight **Location** - Cochin, Kerala **Qualification** - Diploma or equivalent **Experience** - 2+ years. Should have experience working in heavy vehicles Service Center as Service Consultant / Service Supervisor. **Salary**- Rs.15000/ - **Job**: Ø...


  • Kochi, Kerala, India SAI SERVICE PVT LTD Full time

    Post: Service Supervisor or Body Shop Supervisor - Company: Sai Service Pvt Ltd (Dealer of Maruti Suzuki) - Salary: up to 18000(Hike from Current salary) - Experience : Min 2 year as supervisor **Job Types**: Full-time, Permanent **Salary**: Up to ₹18,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Provident Fund Schedule: -...


  • Kochi, Kerala, India SAI SERVICE PVT LTD Full time

    Post: Service Supervisor or Body Shop Supervisor - Company: Sai Service Pvt Ltd (Dealer of Maruti Suzuki) - Salary: up to 18000(Hike from Current salary) - Experience : Min 2 year as supervisor **Job Types**: Full-time, Permanent Pay: Up to ₹18,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Provident Fund Schedule: - Day...


  • Kochi, India Tata SIA Airlines Full time

    **Job Overview** To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning. **Key...


  • Kochi, India BV Full time

    **Job description** - Monitor day-to-day operations, while tracking and reporting on performance and recommending actionable improvements as necessary - Communicating with customers to respond to issues or concerns they may have regarding their order - Reviewing operational procedures to improve efficiency and reduce costs - Reporting operational data to...


  • Kochi, India BV Full time

    **Job description** - Monitor day-to-day operations, while tracking and reporting on performance and recommending actionable improvements as necessary - Communicating with customers to respond to issues or concerns they may have regarding their order - Reviewing operational procedures to improve efficiency and reduce costs - Reporting operational data to...


  • Kochi, Kerala, India Insight Customer Call Solutions LTD Full time

    Pay: ₹15,000.00 - ₹27,000.00 per month **Benefits**: - Health insurance - Leave encashment - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: -...


  • Kochi, Kerala, India Insight Customer Call Solutions LTD Full time

    Pay: ₹15,000.00 - ₹27,000.00 per month **Benefits**: - Health insurance - Leave encashment - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: -...


  • Kochi, India Minerva consultancy service Full time

    House keeping supervisor 18000 Food and accommodation available Qualification - hotel management **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Kochi, Kerala: Reliably commute or planning to relocate...


  • Kochi, Kerala, India SAI SERVICE PVT LTD Full time

    Post: Bodyshop Supervisor - Company: Sai Service Pvt Ltd. - Qualification: Diploma or Degree in Automobile or Mechanical Engineering - Experience ; Min 1 year in body shop - Salary: Up to 20000 - Location: Tripunithura **Job Types**: Full-time, Permanent Pay: Up to ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day...

  • Restaurant Supervisor

    3 weeks ago


    Kochi, India CRUNCHYS Full time

    Crunchys is a fast food restaurant chain brand in India. We are looking for smart job seekers willing to work in our Kerala outlet with experience in fast food restaurant field. **JOB DESCRIPTION** A restaurant supervisor is tasked with ensuring that a restaurant runs smoothly. This can involve many different tasks, including training staff, managing...

  • Washing Supervisor

    2 weeks ago


    Kochi, Kerala, India SAI SERVICE PVT LTD Full time

    washing supervisor experience required Pay: ₹13,000.00 - ₹18,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus **Experience**: - Cleaning & Sanitation Occupations: 1 year (preferred) - total work: 1 year (preferred) Work Location: In person


  • Kochi, India Minerva consultancy service Full time

    Front office supervisor 18000 Food and accommodation available Hotel management Hotel managementr **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Food provided Schedule: - Day shift Supplemental pay types: - Performance bonus - Shift allowance - Yearly bonus Ability to...


  • Kochi, India Prayatna Centre For Child Development Full time

    We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service. Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. To be successful in this role, you should have a good...


  • Kochi, India BV Full time

    **Job description** - Monitor day-to-day operations, while tracking and reporting on performance and recommending actionable improvements as necessary - Communicating with customers to respond to issues or concerns they may have regarding their order - Reviewing operational procedures to improve efficiency and reduce costs - Reporting operational data to...

  • Retail Supervisor

    6 days ago


    Kochi, India Quick hypermarket Full time

    supervisor(grocery/department) section all over supervising product knowledge staff management customer care inventory management purchase co-ordinations reporting to outlet manager **Salary**: ₹33,500.00 - ₹45,000.00 per month **Benefits**: - Food provided - Health insurance - Leave encashment - Paid sick time - Paid time...

  • Petroling Supervisor

    2 months ago


    Kochi, Kerala, India VRUDHI OUTSOURCING SERVICES PVT LTD Full time

    PETROLING SUPERVISOR- SECURITY GUARDING SERVICE EXPERIENCE : 30+ YEARS GENDER : MALE SALARY : 22000-25000 +TA+ PERFORMANCE INCENTIVE+ ACCOMADATION+FOOD ALLOWANCE LOCATION : KOCHI Pay: ₹8,086.00 - ₹47,997.34 per month **Experience**: - total work: 1 year (preferred) Work Location: In person


  • Kochi, India HOTEL LUMINARA Full time

    We are looking to hire an experienced housekeeping trainee supervisor to oversee all duties performed by our housekeeping staff. The housekeeping trainee supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any...


  • Kochi, Kerala, India HOTEL LUMINARA Full time

    We are looking to hire an experienced housekeeping supervisor to oversee all duties performed by our housekeeping staff. The housekeeping trainee supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies. You should also inform management of any equipment...