Support Executive

4 days ago

Marol Naka Mumbai Maharashtra, India Maxus Technologies Pvt. Ltd. Full time

**Salary**: Commensurate with experience and aligned with market rates.

**Job Title: Support Executive**

**Key Responsibilities**:

- **Issue Resolution**: Investigate and resolve customer issues, complaints, and technical problems in a timely and efficient manner, ensuring customer satisfaction.
- **Technical Support**: Provide technical assistance to customers experiencing product or service-related issues, guiding them through troubleshooting steps and providing solutions.
- **Product Knowledge**: Develop a deep understanding of the company's products or services to effectively address customer inquiries and provide accurate information.
- **Documentation**: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using CRM software or other designated systems.
- **Team Collaboration**: Collaborate with cross-functional teams such as sales, product development, and marketing to escalate and resolve customer issues effectively.
- **Training and Development**: Stay updated on product features, industry trends, and best practices to enhance support quality and customer satisfaction. Participate in ongoing training sessions to improve technical skills and customer service abilities.
- **Feedback Collection**: Gather feedback from customers regarding their experiences with products or services, and communicate insights to relevant teams to drive product improvements and enhance customer satisfaction.
- **Quality Assurance**: Monitor and evaluate the quality of customer interactions to identify areas for improvement and implement corrective actions as needed.
- **Escalation Management**: Escalate complex or unresolved customer issues to appropriate departments or management for further investigation and resolution.

**Requirements**:

- **Education**: Bachelor's degree in Business Administration, Communications, Information Technology, or related field preferred.
- **Experience**: Previous experience in customer service, technical support, or a related field is desirable. Experience working with CRM software and knowledge bases is a plus.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users effectively.
- **Problem-Solving Abilities**: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve customer issues efficiently.
- **Customer Focus**: A customer-centric mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
- **Team Player**: Ability to collaborate effectively with cross-functional teams and work cohesively in a fast-paced environment.
- **Adaptability**: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously while maintaining attention to detail.
- **Empathy**: Empathetic and patient demeanor, with the ability to empathize with customers' concerns and provide reassurance and support.
- **Time Management**: Strong organizational and time management skills, with the ability to prioritize tasks and manage time effectively to meet deadlines.

**Conclusion**:The role of a Support Executive is pivotal in maintaining positive customer relationships and driving customer loyalty. By providing exceptional support and assistance, Support Executives contribute to the overall success and reputation of the company. This position offers opportunities for growth and development within the customer service and technical support domain.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • Executive - Support Desk

    3 weeks ago

    Marol, Mumbai, Maharashtra, India Zecruiters Jobconnect Full time

    **Job Id**: - Z-1849 **Industry**: - Investment/Wealth - 1 **Gender**: - Both **Experience**: - 0 - 3 Year **Qualification**: - 18 **Designation**: - Executive - Support Desk **Department**: - HR & Admin **Sub Department**: - Others - HR & Admin **Location**: - Marol **City**: - Mumbai **Country**: - India **CTC INR Lacs**: - 2.5 - 3.5...

  • Executive Administration

    3 weeks ago

    Marol Naka, Mumbai, Maharashtra, India OnsiteGO Full time

    Responsibilities: - Coordinate office activities and operations to secure efficiency and compliance to company policies. - Keep stock of office supplies and place orders when necessary - Creating and maintaining regular reports related to office expenses and budgets. - Organizing a filing system for important and confidential company documents. - Answer...

  • Executive Administration

    2 weeks ago

    Marol Naka, Mumbai, Maharashtra, India OnsiteGO Full time

    Responsibilities: - Coordinate office activities and operations to secure efficiency and compliance to company policies. - Keep stock of office supplies and place orders when necessary - Creating and maintaining regular reports related to office expenses and budgets. - Organizing a filing system for important and confidential company documents. - Answer...

  • Executive Assistant to CEO

    3 weeks ago

    Mumbai, Maharashtra, India Talentbes Executive Search Full time

    We have an excellent opportunity for Executive Assistant. Brief JD Location : Vile Parle Experience : 5+ years Qualification : Any Graduate Role : Secretarial & Administration Act as a liaison between CEO's office, other team members and external parties for smooth communication Getting the work done from the team through advanced CEO and company’s...

  • Key Account Executive

    4 weeks ago

    Powai, Mumbai, Maharashtra, India Executive Hunters Full time

    **Job description** Location - Powai Mumbai **Key Account Executive Responsibilities**: - As a key account executive, acting as the main point of contact between key clients and internal teams - Understanding the needs and requirements of clients and managing them - Addressing and resolving clients’ complaints to maintain trust - Communicating and...

  • Key Account Executive

    4 weeks ago

    Ghatkopar, Mumbai, Maharashtra, India Executive Hunters Full time

    **Job description** Location - Ghatkopar Mumbai **Key Account Executive Responsibilities**: - As a key account executive, acting as the main point of contact between key clients and internal teams - Understanding the needs and requirements of clients and managing them - Addressing and resolving clients’ complaints to maintain trust - Communicating and...

  • Marketing Assistant

    3 weeks ago

    Marol Naka, Mumbai, Maharashtra, India Arya Gold Full time

    **Marketing Assistant Job Responsibilities**: **ONLY MALE CANDIDATES REQUIRED** - Provide support to marketing department. - Execute marketing strategy. - Work with marketing team to manage brand and marketing initiatives. - Develop and execute marketing campaigns. - Perform market and client research. - Create reports on marketing performance. - Maintain...

  • IT Support Executive

    2 weeks ago

    Marol, Mumbai, Maharashtra, India Medplus Health Services Ltd Full time

    Must be Responsible to Solve Basic IT Problems by Visiting Store Bike Compulsory Willing to Travel Western Mumbai Direct Hiring not any Deposit money **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹13,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Life insurance - Provident Fund Schedule: - Day shift - Weekend...

  • Export Documentation Executive

    3 weeks ago

    Marol Naka, Mumbai, Maharashtra, India Pentagon International Freight Solutions Pvt. Ltd. Full time

    Prepare and review export documentation such as commercial invoices, packing lists, certificates of origin, and shipping documents. - Coordinate with internal departments, freight forwarders, and customs agents to ensure smooth export processes. - Verify accuracy of shipping documents and ensure compliance with international trade regulations. - Communicate...

  • Tele Caller Executive

    1 week ago

    Marol Naka, Mumbai, Maharashtra, India Saptagiri counselting pvt Ltd Full time

    Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility - Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients - Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough - Meet call...

  • Key Account Executive

    1 week ago

    Ghatkopar, Mumbai, Maharashtra, India Executive Hunters Full time

    Job descriptionLocation - Ghatkopar MumbaiKey Account Executive Responsibilities: As a key account executive, acting as the main point of contact between key clients and internal teams Understanding the needs and requirements of clients and managing them Addressing and resolving clients' complaints to maintain trust Communicating and collaborating with the...

  • Customer Care Executive

    6 days ago

    Marol Naka, Mumbai, Maharashtra, India Soulflower Co Ltd Full time

    Inbound Calls: - Answer incoming customer calls promptly and professionally. - Listen to customer inquiries, concerns, and issues attentively. - Provide accurate information, assistance, and resolutions to customers' questions and problems. - Document call details and follow-up actions accurately in the system. Outbound Calls: - Make outbound calls to...

  • Marketing Executive

    2 weeks ago

    Mumbai, India Marketing Executive Full time

    experience developing and executing marketing campaigns while managing and inspiring a team. He/she will be comfortable with day-to-day marketing activities, as well as long-term strategy, thriving with tight deadlines and changing needs. If you are a people-person who loves the rewarding challenge of building a brand, we want to hear from...

  • Customer Support Executive

    2 months ago

    Marol, Mumbai, Maharashtra, India Carnot Technologies Pvt Ltd Full time

    Role: - Work from Office opportunity - CTC - 18000/- to 20,000/- PM - Mode of Employment - 1 Year Contract **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Telemarketing: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi...

  • Customer Support Executive

    3 weeks ago

    Marol, Mumbai, Maharashtra, India Carnot Technologies Pvt Ltd Full time

    Role: - Work from Office opportunity - Role: Telesales / Customer Interaction role - CTC - 15000/- to 20,000/- PM - Mode of Employment - 1 Year Contract - Experience - 0-1 year **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Telemarketing: 1 year...

  • Customer Support Executive

    3 weeks ago

    Marol, Mumbai, Maharashtra, India Carnot Technologies Pvt Ltd Full time

    * Exciting Opportunity Alert! * Are you fluent in Hindi & Marathi? We're on the lookout for talented individuals who are passionate about language and culture to join our team! Key Responsibilities: - Proficiency in Hindi & Marathi. - Strong command of English. - Process recharges requests accurately and efficiently, ensuring customer satisfaction. -...

  • Customer Service Executive

    3 weeks ago

    Marol, Mumbai, Maharashtra, India Tradeomatic India Enterprises Private Limited Full time

    We are Tradeomatic Limited; a company based in Hong Kong that specializes in supplying a whole set of B2B solutions in personal hygiene products and raw materials. We are seeking a qualified Human Resources Executive for our Indian company **TRADEOMATIC ENTERPRISE (INDIA) PRIVATE LIMITED** to support our growing team. With an extensive product portfolio and...

  • Hiring Freshers

    2 months ago

    Marol, Mumbai, Maharashtra, India Gozoop Full time

    Founded in 2008, Gozoop Group is a leading independent communications company offering 360°integrated solutions for brands and businesses. With a platform agnostic approach and effective blend of strategic, creative and technological services, Gozoop specializes in crafting holistic solutions designed to help brands and businesses win in the new world. -...

  • Hiring Freshers

    3 weeks ago

    Marol, Mumbai, Maharashtra, India Gozoop Full time

    Founded in 2008, Gozoop Group is a leading independent communications company offering 360°integrated solutions for brands and businesses. With a platform agnostic approach and effective blend of strategic, creative and technological services, Gozoop specializes in crafting holistic solutions designed to help brands and businesses win in the new world. -...

  • Hiring Freshers

    7 days ago

    Marol, Mumbai, Maharashtra, India Gozoop Full time

    Founded in 2008, Gozoop Group is a leading independent communications company offering 360°integrated solutions for brands and businesses. With a platform agnostic approach and effective blend of strategic, creative and technological services, Gozoop specializes in crafting holistic solutions designed to help brands and businesses win in the new world. -...