![Soulflower Co Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Care Executive
1 week ago
Inbound Calls:
- Answer incoming customer calls promptly and professionally.
- Listen to customer inquiries, concerns, and issues attentively.
- Provide accurate information, assistance, and resolutions to customers' questions and problems.
- Document call details and follow-up actions accurately in the system.
Outbound Calls:
- Make outbound calls to customers for follow-up, updates, and issue resolution.
- Provide proactive support and gather feedback to enhance customer satisfaction.
- Communicate relevant information and promotions effectively.
- Address customer inquiries, complaints, and requests through written communication.
Customer Satisfaction:
- Strive to meet or exceed customer satisfaction and service quality standards.
- Identify opportunities to improve the customer experience and recommend process enhancements.
Product Knowledge:
- Stay up-to-date with product or service knowledge to address customer inquiries effectively.
- Continuously update oneself with company policies, procedures, and promotions.
Problem Resolution:
- Investigate and resolve customer complaints or issues with empathy and professionalism.
- Escalate complex or unresolved issues to higher management when necessary.
Qualification and Experience:
- High school diploma or equivalent.
- Prior customer service experience a plus.
- Excellent communication skills.
- Basic computer proficiency.
- Team player with good problem-solving skills.
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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