Customer Care Executive

2 weeks ago


Vidyavihar Mumbai Maharashtra, India GenXHire Services Private Limited Full time

Job Title/Designation:
Customer Care Executive - POC

Employment Type:
Full Time, Permanent

**Job Description**:
Roles and Responsibilities
- A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers with efficiency.
- The only aim is to ensure customer satisfaction by fulfilling their requirements.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards of Brand
- Develops a strong relationship with their customers and generates trust with an open and interactive communication.
- Acquire and validate information and provide it to the customers with full efficiency.
- Document or maintain records of each and every interaction with the customers for future evaluation.
- Setting up customer accounts and providing relevant information to them.
- Follow the procedure, guidelines provided and implement it while troubleshooting queries.

Well-versed with Computers Excel, Google spreadsheets.

The job location is Vidyavihar (Near Vidyavihar Station). The Call center is operational from morning 7:30 am till 7:30 pm. The customer care works on shifts basis.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Vidyavihar, Mumbai, Maharashtra (required)

Ability to Relocate:

- Vidyavihar, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7710889351



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