Customer Service Representative
3 months ago
Salary package: 15k to 20k
Experience: 6 months to 1 year
Shift Timings: 9:30am to 6:30pm
Working Days: Monday to Saturday
Roles and Responsibilities:
- Assist guests with check-in and check-out procedures.
- Address guest inquiries and provide information about hotel services, amenities, and local attractions.
- Handle guest complaints and concerns promptly and effectively, ensuring guest satisfaction.
- Manage and resolve escalated customer inquiries and complaints
Qualifications:
- Previous experience in customer service, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a positive attitude.
- Proficiency in using hotel management software and Microsoft Office Suite.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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