Female Customer Care Executive

2 weeks ago

Opera House Mumbai Maharashtra, India Brinka Facility Management Company Full time

**Managing Ticket Sales and Reservations**: Processing ticket orders, managing reservations, and ensuring accurate seating assignments. This may involve using ticketing software or systems to facilitate transactions.
- **Handling Complaints and Concerns**: Addressing patron complaints, resolving issues, and escalating more complex problems to appropriate management personnel when necessary. Maintaining a professional and courteous demeanor at all times.
- **Assisting with Accessibility Needs**: Ensuring that patrons with disabilities or special needs are accommodated appropriately, which may include providing accessible seating, assisting with mobility devices, or arranging for sign language interpreters.
- **Coordinating Group Bookings**: Liaising with organizations or groups interested in booking tickets for performances, providing group discounts when applicable, and facilitating group seating arrangements.
- **Providing Information and Directions**: Offering guidance and assistance to patrons regarding theater facilities, parking, nearby amenities, and directions to the venue.
- **Managing Will Call and Box Office Operations**: Overseeing will call services, distributing tickets to patrons who have pre-purchased them, and managing any on-site ticket sales or pickups.
- **Maintaining Knowledge of Productions**: Staying informed about upcoming shows, performances, cast members, and any relevant production details to effectively answer patron questions and promote upcoming events.
- **Ensuring Venue Safety and Security**: Collaborating with security personnel to maintain a safe and secure environment for patrons, enforcing venue policies, and addressing any security concerns or emergencies that may arise.
- **Assisting with Marketing and Promotions**: Supporting marketing efforts by distributing promotional materials, encouraging ticket sales, and actively engaging with patrons to promote upcoming shows and events.
- **Handling Cash and Financial Transactions**: Processing payments, balancing cash registers, and maintaining accurate records of ticket sales and revenue.
- **Collaborating with Other Departments**: Working closely with other departments within the theater, such as marketing, production, and facilities management, to ensure seamless coordination and execution of events.
- **Providing Pre
- and Post-Show Assistance**: Assisting patrons before and after performances by providing information about showtimes, helping with seating arrangements, and addressing any post-show inquiries or feedback.
- **Continuously Improving Customer Experience**: Actively seeking feedback from patrons, identifying areas for improvement in customer service processes, and implementing strategies to enhance the overall patron experience.
- **Maintaining Professionalism and Ethical Standards**: Adhering to theater policies, ethical guidelines, and industry best practices while interacting with patrons and representing the organization.
- **Facility Maintenance Oversight**: like Inspecting and maintaining the cleanliness, functionality, and safety of all public and backstage areas within the theater, including lobbies, restrooms, seating areas, and performance spaces. Or Coordinating repairs and maintenance tasks, such as plumbing, electrical, HVAC, and general building upkeep, either through in-house staff or external contractors.

**Salary**: ₹23,000.00 - ₹27,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 2 years (required)
- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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