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Customer Support Executive

5 months ago

Gurgaon, India Bizaccenknnect Pvt. Ltd. Full time

**RESPONSIBILITIES:

-**:

- Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.  Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution Oriented approach.  Manage transactions over CRM.

**KEY REQUIREMENTS:

-**:

- Must have 6 months - 3 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
- Smart Freshers good with Communication skills can apply.
- Active Listener.
- Must be proficient in any of the above mentioned languages along with English.
- TAT oriented approach.
- Good working knowledge with Microsoft Excel or Microsoft Suite.
- Excellent communication and interpersonal skills.

l

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹17,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9319819760