Customer Support Executive

6 months ago

Gurgaon, India Everstylish Lifestyle Pvt. Ltd. Full time

As a Customer Support Executive at Everstylish Lifestyle Private Limited, you will play a crucial role in ensuring our customers receive outstanding support and assistance. You will be responsible for addressing delivery-related concerns and providing effective solutions to ensure customer satisfaction. This role requires excellent communication skills, a customer-centric mindset, and the ability to work with **Internal software systems** like **Magento and Uniware.**
- **Key Responsibilities**:_

**Issue Resolution**: Investigate and resolve customer inquiries, complaints, or issues related to product deliveries, tracking, and returns, ensuring a positive customer experience.

**Product Knowledge**: Develop a strong understanding of our product offerings, delivery processes, and company policies to assist customers effectively.

**Software Proficiency**: Utilize internal software systems, including Magento and Uniware, to process orders, track shipments, and provide accurate and timely information to customers.

**Documentation**: Maintain detailed records of customer interactions and issues, including case notes and resolutions, to improve service quality and identify trends.

**Communication**: Collaborate with other departments, such as logistics and warehousing, to address delivery-related challenges and communicate relevant information to customers.

**Feedback and Improvement**: Gather customer feedback and suggestions to contribute to process improvements and enhance the overall customer experience.

**Training and Development**: Stay updated on product knowledge, software updates, and industry trends through continuous learning and training sessions.
- **Qualifications**:_Excellent communication skills, both written and verbal. Blended Process
- Inbound/ Outbound Prior customer support experience is a plus, but freshers with exceptional communication skills are encouraged to apply. Proficiency in using internal software systems like Magento and Uniware is preferred. Strong problem-solving skills and the ability to think critically. Customer-centric mindset with a passion for delivering exceptional service. Ability to work effectively in a fast-paced, team-oriented environment. Attention to detail and strong organizational skills. Adaptability and a willingness to learn and grow.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9999484415

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