Cse (Customer Support Executive)
5 months ago
**Job Description - Customer Support Executive About GemPundit**
Our amazing work culture and wide range of talent is responsible for our stellar achievements over the past decade. The highly experienced management has steered the organization to great success, defining our ethos and values that have transformed us into a great place to work, learn and grow. This is further accentuated by the recent accolades that GemPundit has received from the Gems & Jewelry Export Promotion Council
(sponsored by the Ministry of Commerce) for:
- Highest Number of International Clients
- Best Innovation in Digital Marketing
- Best E-Commerce Platform
Every career with us is a journey that is full of adventure and challenge. We are rapidly expanding our domestic and international offices by hiring outstanding talent across various departments / locations. To discover your journey as a Customer Support Executive please go through the below:
**Position Overview**
**Key Accountability**
Handle objections or grievances with exemplary empathy
Satisfactorily answer questions about products and their benefits
Enter and update customer information in the database
Meet the defined Quality Scores. Innovation & Process Improvement
Understand customer query and provide appropriate solutions
Keep records of calls and sales and note useful informationGo the “extra mile” to exceed customer expectations
**Key Requirements**
Excellent written and verbal communication Skills
Excellent interpersonal skill
Ability to determine problems and deliver known solutions
Experience with handling critical customer issues/problems
Strong analytical skills
Working with cross-functional teams
Attention to detail
Presentation skills
**Educational Qualification**
Bachelor’s degree from tier 1 college
Zero to six years of customer support experience
Hardworking, persistent, and dependable
**Salary**: ₹150,000.00 - ₹300,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 81782 28493
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