Cse (Customer Support Executive)

5 months ago


Gurgaon, India Gempundit.com Full time

**Job Description - Customer Support Executive About GemPundit**

Our amazing work culture and wide range of talent is responsible for our stellar achievements over the past decade. The highly experienced management has steered the organization to great success, defining our ethos and values that have transformed us into a great place to work, learn and grow. This is further accentuated by the recent accolades that GemPundit has received from the Gems & Jewelry Export Promotion Council

(sponsored by the Ministry of Commerce) for:

- Highest Number of International Clients
- Best Innovation in Digital Marketing
- Best E-Commerce Platform

Every career with us is a journey that is full of adventure and challenge. We are rapidly expanding our domestic and international offices by hiring outstanding talent across various departments / locations. To discover your journey as a Customer Support Executive please go through the below:
**Position Overview**

**Key Accountability**

Handle objections or grievances with exemplary empathy

Satisfactorily answer questions about products and their benefits

Enter and update customer information in the database

Meet the defined Quality Scores. Innovation & Process Improvement

Understand customer query and provide appropriate solutions

Keep records of calls and sales and note useful informationGo the “extra mile” to exceed customer expectations

**Key Requirements**

Excellent written and verbal communication Skills

Excellent interpersonal skill

Ability to determine problems and deliver known solutions

Experience with handling critical customer issues/problems

Strong analytical skills

Working with cross-functional teams

Attention to detail

Presentation skills

**Educational Qualification**

Bachelor’s degree from tier 1 college

Zero to six years of customer support experience

Hardworking, persistent, and dependable

**Salary**: ₹150,000.00 - ₹300,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 81782 28493



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