Customer Support Executive

3 weeks ago

Gurgaon, India Remittx Private Limited (Driffle) Full time

**Job description**

**What is Driffle?**

Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.

**Job Summary**:
**Salary
- 3-4 LPA**

**Experience
- 1+ Years**

**Number of openings
- 2**

**Can join immediately**

**What will you do?**
- Maintaining accurate records of all customer interactions, including notes on the customer's account.
- Resolving customer complaints and escalating issues as needed to the appropriate department.
- Identifying areas of improvement in the customer service process and providing feedback to the management team.
- Collaborating with other departments to provide solutions to customer issues and concerns.
- Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores.
- Serve as the main point of contact for customer inquiries, concerns, and feedback, and respond in a timely and professional manner.

**Basic Qualifications**:

- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders.
- Passion for e-commerce
- Experience in an analytical, result-oriented
- 1+ years of experience in customer success or account management, preferably in a SaaS or technology company.
- Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner.
- Demonstrated ability to build and maintain strong customer relationships.
- Comfortable working in a fast-paced and dynamic environment.
- Ability to handle multiple tasks and prioritise responsibilities effectively.
- Knowledge of customer service best practices and techniques.
- Availability to work flexible hours, including evenings and weekends, as needed.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8107630771

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