Inp - Call Center Supervisor I

6 days ago

Gurgaon, India Jobs for Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Associate's Degree
**Travel Percentage**:
0%

GENERAL DUTIES & RESPONSIBILITIES
- Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
- Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
- Ensures adequate phone coverage including making decisions regarding scheduling changes.
- Acts as an escalation point for resolving the most difficult customer issues.
- Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
- Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
- Serves as an escalation point for resolving the most difficult customer issues.
- Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
- Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives.
- Approves and implements streamlining opportunities and process improvements.
- Coordinates customer service activities with other internal functions.
- Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.
- May serve as a backup to more senior customer service management in their absence.
- Other related duties assigned as needed.

EDUCATION REQUIREMENTS

High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
- Ability to lead and manage large teams effectively
- Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software
- Demonstrated problem-solving and decision-making skills
- Demonstrated analytic and root cause analysis skills for process improvement initiatives
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION

Entry level supervisory role. Works under general direction of customer service management. Typically supervises a team of ten to twenty-five Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service-related position in a service industry. Typically requires one or more years supervisory or team leadership experience. Demonstrates basic competencies of the supervisory position focused on customer satisfaction, communication, team management and execution with a results focus.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Inp - Call Center Supervisor I

    5 days ago

    Gurgaon, India Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Inp - Call Center Supervisor Ii

    1 week ago

    Gurgaon, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...

  • Inp - Call Center Supervisor Ii

    7 months ago

    Gurgaon District, Haryana, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Call Center Supervisor I

    7 months ago

    Gurgaon, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...

  • Call Center Executive

    7 months ago

    Gurgaon, India Xiphi Data Full time

    Inbound and outbound calls Call center executive Rotational job **Job Types**: Full-time, Part-time Part-time hours: 40 per week **Salary**: ₹18,000.00 - ₹25,000.00 per month Schedule: - Rotational shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required) **Education**: -...

  • Call Center Executive

    2 days ago

    Gurgaon, India Elvy Lifestyle Pvt Ltd Full time

    **JD for call center executive**: - Handle many inbound and outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other products wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the...

  • Call Center Executive

    2 days ago

    Gurgaon District, Haryana, India Wrixty Services Full time

    Gurugram We are looking for 100 Call Center Executive Posts in Gurugram / Gurgaon, Haryana, with deep knowledge in Communication Skills,International Call Center,Voice Process and Required Educational Qualification is : Higher Secondary, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Tech/B.E, M.B.A/PGDM - Experience- 0 - 5 Years- Salary- 1 Lac 75...

  • Senior Operations Supervisor

    4 weeks ago

    Gurgaon, Haryana, India BharatPe Full time

    Job Title: Senior Operations SupervisorWe are seeking a highly skilled and experienced Senior Operations Supervisor to join our team at BharatPe.The successful candidate will be responsible for overseeing the daily operations of our servicing call center, ensuring consistent and effective support for customers.This role involves managing a team of Service...

  • Asoc Shift Supervisor

    8 months ago

    Gurgaon, India Control Risks Full time

    Control Risks is a specialist risk consultancy committed to helping our global clients build organisations that are secure, compliant, and resilient in an age of ever-changing risk and connectivity. We have an opportunity available for a Shift Supervisor to join our team in Gurgaon, embedded within the Regional Security Operations Center of a large...

  • Call Center Executive Fresher

    4 days ago

    Urban Estate Gurgaon, India BE Consultant Services Full time

    Solving all service related issues at the service center. - Developing technicians at the service center. - Visiting dealers/distributors and training technicians to handle customer comlaints. - Co-ordinating and supporting field staff as required. - Managing documentation. - Overall supervision **Job Requirements**: - Freshers with good academic scores. -...

  • Workforce Supervisor India

    1 week ago

    Gurgaon, India Ubiquity Full time

    **Real Time Workforce Management Supervisor** The RTA Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate...

  • Call Center Executive

    5 days ago

    Gurgaon, India Polyvalent Digital Services Full time

    **Calling Executive/Call Cetre Executive** **Job Describution**: Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. **Job Types**: Regular / Permanent, Fresher **Salary**: ₹9,754.16 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day...

  • Call Center Operator

    1 week ago

    Gurgaon, India Amplifon Group Full time

    **JOB DESCRIPTION** **Position & Grade Client Relationship Executive (CRE)** **Experience Required At least 2 years + with 1 year minimum in Outbound** **Location Gurgaon Reporting to Team Leader (Language will be shared basis requirement)** **Job Purpose**: Calling fresh leads & follow up clients and make sure the desired number of visits of the client...

  • Call Center Operator

    13 hours ago

    Gurgaon, India Amplifon Group Full time

    Position & Grade Client Relationship Executive (CRE) Experience Required At least 2 years + with 1 year minimum in Outbound Location Gurgaon Reporting to Team Leader (Language will be shared basis requirement) **Job Purpose**: Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete...

  • Call Center Executive

    13 hours ago

    Gurgaon, India Excellent Placement Services Full time

    Job Title Tele Counsellor Domestic Function Call Centre Job Location Udyog Vihar Sector 18 Working time 6 Days working (Monday to Saturday ) 10 am to 7 pm office hours Sunday Fixed off Minimum Education Graduate Undergraduates also applicable (Minimum: 12th Passout with result in hand.) Work Experience 0-8 Years Gender Female/ Male Industry Exposure...

  • Call Center Executive

    3 days ago

    Gurgaon, India BalaJi Sai Placement Full time

    Job Location - Ludhiana openings -7-8 - Excel. responsibilities - generating and Qualifying Leads from Cold Calling managing, Tracking and Following Up On Leads By Calling Them conducting Sales Presentations Through the Phone and Screen Sharing meeting Monthly and Quarterly Sales Goals in Accordance with Goals creating and Updating Activity Reports -...

  • Call Center Operator

    1 week ago

    Gurgaon, India Amplifon Group Full time

    **JOB DESCRIPTION** **Position** CCE- Feedback Management **Location** Gurgaon **Experience** 2yrs relevant exp (minimum 1 year Outbound) **Reporting** Department Lead **Job Profile**: - Collecting client feedback through telephone & other modes. - Responsible for completing feedback surveys for Amplifon's existing clients. - Ensuring Client...

  • Call Center Executive

    7 months ago

    Gurgaon, India XIPHI INSIHTS PVT. LTD. Full time

    Hiring for Voice process job with both inbound and outbound calls in both English and Hindi. **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹21,000.00 per month Schedule: - Day shift - Rotational shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or planning to relocate...

  • Call Center Executive

    6 months ago

    Gurgaon, India XIPHI INSIHTS PVT. LTD. Full time

    Linguistic Hiring for Voice process job with both inbound and outbound calls in KANNAD: - 5, GUJARATI: - 3 and MARATHI: - 1. **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹19,500.00 per month Schedule: - Day shift - Rotational shift Supplemental pay types: - Commission pay Ability to commute/relocate: - Gurgaon, Haryana:...

  • Call Center Executive

    6 days ago

    Gurgaon, India Polyvalent Digital Services Pvt. Ltd. Full time

    **Responsibilities** - Handle many inbound and outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other products wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the website for FAQs...