Inp - Call Center Supervisor I
2 days ago
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Associate's Degree
**Travel Percentage**:
0%
GENERAL DUTIES & RESPONSIBILITIES
- Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
- Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers.
- Ensures adequate phone coverage including making decisions regarding scheduling changes.
- Acts as an escalation point for resolving the most difficult customer issues.
- Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
- Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
- Serves as an escalation point for resolving the most difficult customer issues.
- Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.
- Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives.
- Approves and implements streamlining opportunities and process improvements.
- Coordinates customer service activities with other internal functions.
- Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc.
- May serve as a backup to more senior customer service management in their absence.
- Other related duties assigned as needed.
EDUCATION REQUIREMENTS
High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers
- Ability to lead and manage large teams effectively
- Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software
- Demonstrated problem-solving and decision-making skills
- Demonstrated analytic and root cause analysis skills for process improvement initiatives
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
FIS JOB LEVEL DESCRIPTION
Entry level supervisory role. Works under general direction of customer service management. Typically supervises a team of ten to twenty-five Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service-related position in a service industry. Typically requires one or more years supervisory or team leadership experience. Demonstrates basic competencies of the supervisory position focused on customer satisfaction, communication, team management and execution with a results focus.
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
-
Inp - Call Center Supervisor I
4 days ago
Gurgaon, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...
-
Inp - Call Center Supervisor Ii
1 week ago
Gurgaon, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...
-
Inp - Call Center Supervisor Ii
1 week ago
Gurgaon, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
-
Inp - Call Center Supervisor Ii
3 days ago
Gurgaon District, Haryana, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
-
Live Contact Center Supervisor
2 days ago
Gurgaon, Haryana, India Kalamcx Full timeSupervisor OpportunityAt Kalamcx, we offer an exciting opportunity for a skilled Live Contact Center Supervisor to join our dynamic team. As a key member of our operations team, you will be responsible for ensuring seamless service delivery by monitoring real-time KPIs, adjusting staff levels, and maintaining consistent service levels. Your ability to...
-
Call Center Manager
2 days ago
Gurgaon, Haryana, India Career Creed HR Services Pvt Ltd Full timeCompany OverviewCareer Creed HR Services Pvt Ltd is an international company that provides high-quality services to customers, including telemarketing, customer support, database collection, and market monitoring. We are seeking a Head of Call Centre in India.Job DescriptionWe are looking for an experienced leader to head our call centre operations. The...
-
Call Center Performance Enhancement Manager
13 hours ago
Gurgaon, Haryana, India Vertiscript Global Full time**About the Role:**As a Call Center Performance Enhancement Manager, you will play a critical role in ensuring the success of our call center operations. You will be responsible for monitoring and analyzing real-time call center operations to identify areas for improvement and implement process enhancements.**Responsibilities:**Monitor and analyze real-time...
-
Hiring for Domestic Call Center
6 days ago
Gurgaon, India Arrjom Career Solutions Full timeHiring for Domestic Call center **Salary**: ₹13,500.00 - ₹16,500.00 per month Schedule: - Day shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Speak with the employer** +91 9548608802
-
Bpo Call Center
4 days ago
Gurgaon, India SAGAR SOLUTION Full time**JOB DESCRIPTION** **Job Function***: Operations **Experience***: 0 to 1 Year (BPO Ecommerce client) **Job Type***: Full Time **Position Title***: Customer Success Associate **Industry***: CRM/Call Centers/BPO/ITES **Location***: Gurgaon, India **Salary***: 17K CTC - 18K CTC - 19K CTC + Incentives **Education***: 12th/Graduates **Working days** : 5...
-
Call Center Operations Expert
2 days ago
Gurgaon, Haryana, India FIS Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Specialist II to join our team at FIS. As a key member of our Quality team, you will play a critical role in ensuring the highest standards of customer experience across our call center operations.Key AccountabilitiesQuality Monitoring: Evaluate customer interactions to ensure adherence to...
-
Front Office Supervisor
2 days ago
Gurgaon, India The Palms Town and Country Club Full timeFront office supervisor may be called upon to perform routine clerical and administrative jobs, such as sorting mail, filing, entering data, and signing for packages. At places such as hotels, front office execs may total bills for guests and process payment by running a credit card or verifying a check. - A front office supervisor is responsible for...
-
Call Center Executive
1 week ago
Gurgaon, India Healthcare at Home Pvt Ltd Full time1. Excellent Communication Skill in English and Hindi. 2. Must be bio science graduate. 3. Immediate joiner preferred. 4. BPO or Call center experience is a plus. Pay: ₹22,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or planning to relocate before starting work...
-
Gurgaon, India Votiko Full timeJob Overview: As a Call Center Executive, you hold the key to delivering unparalleled service. From the comfort of your home, engage in telemarketing, manage diverse inbound and outbound calls, and provide stellar customer support. Votiko provides an inclusive environment where your career aspirations find boundless opportunities to flourish.Job...
-
Call Center Executive
1 week ago
Gurgaon, India Polyvalent Digital Services Pvt. Ltd. Full timeResponsibilities: - Handle many inbound and outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other products wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the website for FAQs or...
-
Gurgaon, India Votiko Full timeVotiko Solutions Private Limited - Shaping Careers, Connecting Talent NationwideType: BPO International Call CenterPosition: Call Center ExecutiveEmpower Your Professional Journey! Work From Home - Seizing Opportunities Across IndiaBeyond delivering exceptional customer engagement, we are dedicated to nurturing individual growth. Join our dynamic team, where...
-
Call Center Executive
1 week ago
Gurgaon, India Bridginggaps management solutions pvt ltd Full timeJob opprtunity for leading Two wheeler electric vehicle manufacturer in india. 6 months Extendable contract every year. Description: You would be the first point of contact for our customer and would have to liaison between our company with its current and potential customers. Managing outbound and inbound calls through various platform and convert them in...
-
Hindi Call Center
7 days ago
Gurgaon, India GB Power Project Pvt Ltd Full timeIFFCO TOKIO Interview Is On Thursday Wait for our Mail or msg on Indeed After apply Profile Telecaller Insurance Sales and Renewal Both side Cab Salary 20k in hand +Pf +Esi qulification - Graduate Skill - average **Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet...
-
Call Center Executive
3 days ago
Gurgaon, India e-Hireo Global Solutions Private Limited Full time**Hi,** **Loc : Gurgaon.** **Experience : 1.0 Years - 2.0 Years.** **Essential Duties & Responsibilities**: **-Conduct outbound calls to prospective customers in order to address queries, provide information, and assist with concerns.** **-Demonstrate 1-2 years of experience in high-growth startup environments, managing customer inquiries, and...
-
Clinical Supervisor
1 week ago
Gurgaon, India LifeWorks Full timeBuild a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...
-
Bpo Call Center
7 days ago
Gurgaon, India Krasa International Pvt Ltd Full timeEducation and Experience: *Bachelor’s Degree in business, Marketing, Engineering, or a related field (or equivalent combination of education/training and experience). *1+ years related experience in telecalling. *Successful experience communicating and influencing effectively, both orally and in writing, with all levels of company employees and...