Call Center Executive
2 days ago
**JD for call center executive**:
- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Updatation of website stock and website orders execution.
- Answers to instagram queries.
- Write and submit timely reports on performance, targets, and customer queries.
**Requirements**:
- Graduate / Post Graduate
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Gurgaon - 122001, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Call center executive: 3 years (required)
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