Senior Operations Supervisor
1 week ago
We are seeking a highly skilled and experienced Senior Operations Supervisor to join our team at BharatPe.
The successful candidate will be responsible for overseeing the daily operations of our servicing call center, ensuring consistent and effective support for customers.
This role involves managing a team of Service Managers, ensuring their performance aligns with organizational goals.
You will also facilitate the onboarding of swipe partners to strengthen our service network and monitor merchant ticket tracking to ensure resolution within the Turn-Around-Time (TAT) for service and replacement issues.
Key Responsibilities:- Oversee speaker and swipe device replacement processes to ensure timely and efficient delivery.
- Manage speaker and swipe service requests to meet defined service standards.
- Lead a team of Service Managers, ensuring their day-to-day performance aligns with organizational goals.
- Facilitate the onboarding of swipe partners to strengthen the service network.
- Monitor merchant ticket tracking and ensure resolution within the TAT for service and replacement issues.
- Resolve swipe device and SIM card-related issues on a daily basis to maintain service reliability.
- Supervise the daily operations of the servicing call center to ensure consistent and effective support for customers.
- In-depth understanding of service management, device replacements, and troubleshooting processes.
- Strong leadership skills to manage and guide service teams effectively.
- Familiarity with ticket tracking systems and operational workflows in call center environments.
- Knowledge of onboarding processes for service partners and maintaining service quality standards.
- Identify and resolve bottlenecks in service delivery and ticket management processes.
- Develop solutions for recurring swipe device and SIM card issues to improve overall reliability.
- Balance resources and priorities to ensure consistent service performance under tight deadlines.
We offer a competitive salary of ₹25 lakhs per annum, depending on experience, to attract top talent. If you have what it takes to excel in this role, please apply now.
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