Documentation Assistant

6 months ago


Kochi Kerala, India IGA TECH INDUSTRIAL ELECTRONICS PVT LTD Full time

Job Title: Customer Calling Documentation Specialist

**Job Description**:
We are looking for a meticulous and detail-oriented Customer Calling Documentation Specialist to join our team. As a specialist in documentation for customer calling, you will play a crucial role in maintaining accurate records of customer interactions, inquiries, and resolutions. Your primary responsibility will be to document and organize information gathered during customer calls to enhance the overall customer experience and contribute to the improvement of our services.

**Responsibilities**:

- **Call Documentation**: Accurately document customer interactions, inquiries, and resolutions during phone calls in a timely manner.
- **Information Organization**: Ensure that all customer-related information is organized systematically for easy retrieval and analysis.
- **Data Entry**: Enter relevant data into the Customer Relationship Management (CRM) system or other designated databases.
- **Quality Assurance**: Review and verify the accuracy of data entered to maintain a high standard of documentation.
- **Customer Feedback**: Document customer feedback, suggestions, and complaints for further analysis and improvement.
- **Collaboration**: Collaborate with other teams, such as customer service, sales, and marketing, to share valuable insights gathered from customer interactions.
- **Process Improvement**: Identify opportunities for process improvement based on the feedback and information collected during customer calls.
- **Training Support**: Assist in the training of new customer service representatives on effective documentation practices.
- **Confidentiality**: Ensure the confidentiality and security of customer information in compliance with privacy regulations.
- **Reporting**: Generate regular reports summarizing key customer interaction trends and feedback for management review.

Qualifications and Skills:

- **Attention to Detail**: Strong attention to detail to ensure accurate and comprehensive documentation.
- **Communication Skills**: Excellent written and verbal communication skills.
- **Customer Focus**: A customer-centric mindset with a genuine interest in enhancing the overall customer experience.
- **Organizational Skills**: Ability to organize and manage large amounts of data efficiently.
- **Time Management**: Effective time management skills to meet documentation deadlines.
- **Team Collaboration**: Ability to collaborate with cross-functional teams to achieve common goals.
- **Adaptability**: Flexibility to adapt to evolving documentation processes and systems.
- **Tech-Savvy**: Proficient in using CRM systems, Microsoft Office, and other relevant software.
- **Problem-Solving**: Proactive in identifying and resolving documentation issues.
- **Previous Experience**: Prior experience in documentation or customer service roles is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



  • Kochi, Kerala, India PRABHATH GENERAL TRADES PVT LTD Full time

    Loking for a DOCUMENTATION ASSISTANT. Must have knowledge on M. S WORD, EXCEL,Typing speed.FOR MORE DETAILS CONTACT ME: - 6382933894 **Job Types**: Full-time, Permanent, Fresher, Internship Pay: ₹8,000.00 - ₹12,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance...


  • Kochi, Kerala, India IGA TECH INDUSTRIAL ELECTRONICS PVT LTD Full time

    Job Title: Customer Calling Documentation Specialist **Job Description**: We are looking for a meticulous and detail-oriented Customer Calling Documentation Specialist to join our team. As a specialist in documentation for customer calling, you will play a crucial role in maintaining accurate records of customer interactions, inquiries, and resolutions....


  • Kochi, India PRABHATH GENERAL TRADES PVT LTD Full time

    Loking for a DOCUMENTATION ASSISTANT. Must have knowledge on M. S WORD, EXCEL,Typing speed.FOR MORE DETAILS CONTACT ME: - 6382933894 **Job Types**: Full-time, Permanent, Fresher, Internship **Salary**: ₹8,000.00 - ₹12,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance...


  • Kochi, Kerala, India TRINITY INTERNATIONAL STUDY ABROAD AND ACADEMY Full time

    We are seeking a motivated and detail-oriented individual to join our team as a Documentation Intern. The primary responsibility of this role is to assist in the creation, organization, and maintenance of various documents critical to our operations. **Salary**: ₹12,000.00 - ₹18,000.00 per month Schedule: - Day shift Supplemental pay types: -...


  • Kochi, Kerala, India Derrick Jones Management Pvt Ltd Full time

    **Company Description** Derrick Jones Management Ltd. is a New Zealand based company specialized in helping individuals especially nurses and students to achieve their study, work goals of great career and life in New Zealand. We are committed to providing exceptional support and service to our clients worldwide by offering them superior quality of service...

  • Documentation Officer

    6 months ago


    Kochi, Kerala, India international Language Training School (ILTS) Full time

    Assist students with visa and immigration requirements. - Help students register for study programs and manage fees. - Provide guidance on health, safety, and travel logistics. - Conduct pre-departure orientation and training sessions. - Manage student documentation and records. - Support students with cultural adaptation and challenges. - Stay updated on...


  • Kochi, Kerala, India Derrick Jones Management Pvt Ltd Full time

    **Position **:Visa Process Associate-(Study ) **Department **:Documentation Department **Job Location**: Kochi **Company**: Derrick Jones Management (New Zealand based) **Industry **:Overseas Education Consultancy **23+ YEARS OF REPUTATION** **, Permanent** **Salary Range: ₹18,000.00 - ₹23,000.00 (Depends on experience & positions)** **Benefits :...


  • Kochi, Kerala, India ABC Study Links Full time

    ABC Study Links, a 35 year old and one of the most reputed and successful Overseas Education Consultancy organisation, having several branches in India and abroad. We are looking for Visa Documentation Officers for our Head Office at Cochin.As a Visa Documentation Officer at ABC Study Links, you will play a pivotal role in assisting our clients with their...


  • Kochi, Kerala, India Abe Services Private Limited Full time

    **Company Profile** Abe services is one of the most reliable and trusted overseas educational consultancy in India accredited with an AAERI membership with its head office in Cochin. Since 2008, Abe services has established a proven track with helping students achieving their dream of studying abroad. We are in requirement of Documentation **Officers **to...


  • Kochi, Kerala, India Sritransways Logistics Pvt Ltd Full time

    Receive, catalog, and organize incoming documents, such as contracts, reports, and correspondence. Maintain a structured and secure filing system for both physical and electronic documents. Monitor document access and ensure proper security measures are in place. Version Control: Manage document version control to ensure that the most up-to-date versions...

  • Documentation Officer

    3 months ago


    Kochi, Kerala, India Max Melden Full time

    **Key Responsibilities**: - Coordinate with applicants to gather the required documents and guide them through the process. - Keep up-to-date with changing regulations related to immigration and study/work permits in Germany. - Assist in the preparation of documents for embassies, consulates, and other relevant institutions. **Requirements**: - Minimum 2...

  • Office Assistant

    6 months ago


    Kochi, Kerala, India LAZIO DIGILUX Full time

    Job Title: Administrative Assistant (female) We are seeking a dedicated Administrative Assistant to join our team. **Document Management** : Handle incoming and outgoing documents with care and maintaining both electronic and hard-copy records. **Data Entry**: Maintain organized and up-to-date records. **Record Keeping** **Requirements**: Proficiency in...

  • Document Executive

    6 months ago


    Kochi, India FlyGamo Travel Solutions India Pvt Ltd Full time

    Creating documents: Drafting documents for the company and its employees, partners, customers, and other related parties - Maintaining documents: Editing and scanning documents to ensure they are complete, free of grammatical mistakes, and consistent - Storing documents: Storing, cataloging, and retrieving documents, which may include paper files, electronic...

  • Office Assistant

    2 months ago


    Kochi, Kerala, India Jothydev's Diabetes & Research Center Full time

    *Job Title**: _**Office Assistant cum Driver**_ - *Location**: _**Jothydev's Diabetes Research Center and Hospitals**_ - *Employment Type**: Full-Time **Both experienced and freshers are ok** **Age limit : 35** **Working hours : 10 am to 6 pm.** - *Job Overview**: We are seeking a reliable and versatile individual for the role of **Office Assistant cum...

  • Admin Assistant

    2 months ago


    Kochi, Kerala, India Filtrowin Industries Full time

    Job Location: CSEZ, Kakkanad **Excellent speaking skills in Hindi is Mandatory** - **Duties and Responsibilities**_ - Attending incoming phone calls and forward to concerned desks. - Recording employee attendances, overtime, permissions etc. - Helping HR Department in checking monthly overtime data - Collecting all invoices and taking signatures from...

  • Accounts Assistant

    2 months ago


    Kochi, Kerala, India SKYLITE ROOFINGS Full time

    Job Summary: The Accounts Assistant supports the finance department by maintaining accurate financial records, processing transactions, and assisting with various accounting tasks. The role requires attention to detail, organizational skills, and the ability to work collaboratively within a team. Key Responsibilities: - **Transaction Processing**: -...

  • Office Assistant

    3 months ago


    Kochi, Kerala, India Mentor Academy For Design Entrepreneurship Innovation And Technology Full time

    **Office Assistant** , Permanent Location : Mentor College, Muvattupuzha **Job Summary** **Key Responsibilities**: - Assist in scheduling meetings, appointments, and managing calendars for faculty and administrative staff. - Maintain and organize office files, records, and documentation related to academic and administrative activities. - Ensure the...

  • Office Assistant

    1 day ago


    Kochi, Kerala, India ZEAK US Full time

    **Office Assistant** **Location**: Kakkanad **Job Type**: Full-Time **Gender**:Female**(preferred) **Job Overview**: **Key Responsibilities**: - Assist with scheduling appointments, meetings, and travel arrangements. - Maintain and organize office files, records, and documents. - Perform data entry tasks and assist with office paperwork. - Ensure the...

  • Documentation Intern

    6 months ago


    Thiruvananthapuram, Kerala, India GENROBOTIC INNOVATIONS PVT. LTD Full time

    Position Overview: We are seeking a motivated and detail-oriented individual to join our team as a Documentation Associate. The primary responsibility of this role is to assist in the creation, organization, and maintenance of various documents critical to our operations. Key Responsibilities: - Organize and maintain electronic and hard copy files,...


  • Kochi, Kerala, India LAZIO DIGILUX Full time

    Job Title: Administrative Assistant (female) We are seeking a dedicated Administrative Assistant to join our team. **Document Management** : Handle incoming and outgoing documents with care and maintaining both electronic and hard-copy records. **Data Entry**: Maintain organized and up-to-date records. **Record Keeping** **Requirements**: Proficiency in...