Documentation Assistant
7 months ago
Job Title: Customer Calling Documentation Specialist
**Job Description**:
We are looking for a meticulous and detail-oriented Customer Calling Documentation Specialist to join our team. As a specialist in documentation for customer calling, you will play a crucial role in maintaining accurate records of customer interactions, inquiries, and resolutions. Your primary responsibility will be to document and organize information gathered during customer calls to enhance the overall customer experience and contribute to the improvement of our services.
**Responsibilities**:
- **Call Documentation**: Accurately document customer interactions, inquiries, and resolutions during phone calls in a timely manner.
- **Information Organization**: Ensure that all customer-related information is organized systematically for easy retrieval and analysis.
- **Data Entry**: Enter relevant data into the Customer Relationship Management (CRM) system or other designated databases.
- **Quality Assurance**: Review and verify the accuracy of data entered to maintain a high standard of documentation.
- **Customer Feedback**: Document customer feedback, suggestions, and complaints for further analysis and improvement.
- **Collaboration**: Collaborate with other teams, such as customer service, sales, and marketing, to share valuable insights gathered from customer interactions.
- **Process Improvement**: Identify opportunities for process improvement based on the feedback and information collected during customer calls.
- **Training Support**: Assist in the training of new customer service representatives on effective documentation practices.
- **Confidentiality**: Ensure the confidentiality and security of customer information in compliance with privacy regulations.
- **Reporting**: Generate regular reports summarizing key customer interaction trends and feedback for management review.
Qualifications and Skills:
- **Attention to Detail**: Strong attention to detail to ensure accurate and comprehensive documentation.
- **Communication Skills**: Excellent written and verbal communication skills.
- **Customer Focus**: A customer-centric mindset with a genuine interest in enhancing the overall customer experience.
- **Organizational Skills**: Ability to organize and manage large amounts of data efficiently.
- **Time Management**: Effective time management skills to meet documentation deadlines.
- **Team Collaboration**: Ability to collaborate with cross-functional teams to achieve common goals.
- **Adaptability**: Flexibility to adapt to evolving documentation processes and systems.
- **Tech-Savvy**: Proficient in using CRM systems, Microsoft Office, and other relevant software.
- **Problem-Solving**: Proactive in identifying and resolving documentation issues.
- **Previous Experience**: Prior experience in documentation or customer service roles is a plus.
**Job Types**: Full-time, Permanent
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
Schedule:
- Morning shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
-
Documentation Assistant
7 months ago
Kochi, Kerala, India PRABHATH GENERAL TRADES PVT LTD Full timeLoking for a DOCUMENTATION ASSISTANT. Must have knowledge on M. S WORD, EXCEL,Typing speed.FOR MORE DETAILS CONTACT ME: - 6382933894 **Job Types**: Full-time, Permanent, Fresher, Internship Pay: ₹8,000.00 - ₹12,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance...
-
Documentation Assistant
7 months ago
Kochi, Kerala, India IGA TECH INDUSTRIAL ELECTRONICS PVT LTD Full timeJob Title: Customer Calling Documentation Specialist **Job Description**: We are looking for a meticulous and detail-oriented Customer Calling Documentation Specialist to join our team. As a specialist in documentation for customer calling, you will play a crucial role in maintaining accurate records of customer interactions, inquiries, and resolutions....
-
Documentation Assistant
4 days ago
Kochi, Kerala, India IHUB ROBOTICS Full timeBachelors in IT or any other related field - Responsible for documentation - Responsible for managing and coordination of client meetings - Must have verbal and written English communication - Experience in tender bidding is an advantage - For more details please contact HR : 7902899222 Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Paid sick...
-
Documentation Executive
7 days ago
Kochi, Kerala, India Milestone Career Planner Full time**Job Overview**: **Key Responsibilities**: - **Documentation Management**: - Maintain organized records for sales orders, purchase orders, delivery notes, and invoices. - Ensure accurate documentation for solar panel installations, maintenance agreements, and service reports. - Prepare and file documents related to project progress, including contracts,...
-
Documentation Executive
7 months ago
Kochi, Kerala, India Derrick Jones Management Pvt Ltd Full time**Company Description** Derrick Jones Management Ltd. is a New Zealand based company specialized in helping individuals especially nurses and students to achieve their study, work goals of great career and life in New Zealand. We are committed to providing exceptional support and service to our clients worldwide by offering them superior quality of service...
-
Documentation Officer
7 months ago
Kochi, Kerala, India international Language Training School (ILTS) Full timeAssist students with visa and immigration requirements. - Help students register for study programs and manage fees. - Provide guidance on health, safety, and travel logistics. - Conduct pre-departure orientation and training sessions. - Manage student documentation and records. - Support students with cultural adaptation and challenges. - Stay updated on...
-
Visa Documentation Executive
7 months ago
Kochi, Kerala, India Derrick Jones Management Pvt Ltd Full time**Position **:Visa Process Associate-(Study ) **Department **:Documentation Department **Job Location**: Kochi **Company**: Derrick Jones Management (New Zealand based) **Industry **:Overseas Education Consultancy **23+ YEARS OF REPUTATION** **, Permanent** **Salary Range: ₹18,000.00 - ₹23,000.00 (Depends on experience & positions)** **Benefits :...
-
Officer Visa Documentation
8 months ago
Kochi, Kerala, India ABC Study Links Full timeABC Study Links, a 35 year old and one of the most reputed and successful Overseas Education Consultancy organisation, having several branches in India and abroad. We are looking for Visa Documentation Officers for our Head Office at Cochin.As a Visa Documentation Officer at ABC Study Links, you will play a pivotal role in assisting our clients with their...
-
Documentation Executive
3 months ago
Kochi, Kerala, India Abe Services Private Limited Full time**Company Profile** Abe services is one of the most reliable and trusted overseas educational consultancy in India accredited with an AAERI membership with its head office in Cochin. Since 2008, Abe services has established a proven track with helping students achieving their dream of studying abroad. We are in requirement of Documentation **Officers **to...
-
Documentation Officer
4 months ago
Kochi, Kerala, India Max Melden Full time**Key Responsibilities**: - Coordinate with applicants to gather the required documents and guide them through the process. - Keep up-to-date with changing regulations related to immigration and study/work permits in Germany. - Assist in the preparation of documents for embassies, consulates, and other relevant institutions. **Requirements**: - Minimum 2...
-
Office Assistant
7 months ago
Kochi, Kerala, India LAZIO DIGILUX Full timeJob Title: Administrative Assistant (female) We are seeking a dedicated Administrative Assistant to join our team. **Document Management** : Handle incoming and outgoing documents with care and maintaining both electronic and hard-copy records. **Data Entry**: Maintain organized and up-to-date records. **Record Keeping** **Requirements**: Proficiency in...
-
Documentation Executive
2 weeks ago
Kochi, India Campus World Full time**Responsibilities**: Organizing an archiving system Labelling, sorting and categorizing documents for ease of use Retrieving documents upon request Outlining a long-term storage strategy Adhering to regulatory requirements Working with colleagues to ensure consistency of documentation practice across the company Training employees on efficient...
-
Documentation Executive
7 days ago
Kochi, India Campus World Full time**Responsibilities**: - Organizing an archiving system - Labelling, sorting and categorizing documents for ease of use - Retrieving documents upon request - Outlining a long-term storage strategy - Adhering to regulatory requirements - Working with colleagues to ensure consistency of documentation practice across the company - Training employees on...
-
Junior Documentation Executive
2 days ago
Kochi, India Bee International Full time**BEE INTERNATIONAL** Bee International is a rapidly expanding and increasingly recommended organisation. We have established with a vision: to provide outstanding counseling and satisfying assistance to aspiring clients for skilled worker migration. We offers personalised immigration assistance to the clients. Our services are fast, professional, reliable...
-
Office Assistant
4 months ago
Kochi, Kerala, India Mentor Academy For Design Entrepreneurship Innovation And Technology Full time**Office Assistant** , Permanent Location : Mentor College, Muvattupuzha **Job Summary** **Key Responsibilities**: - Assist in scheduling meetings, appointments, and managing calendars for faculty and administrative staff. - Maintain and organize office files, records, and documentation related to academic and administrative activities. - Ensure the...
-
Accounts Assistant
4 months ago
Kochi, Kerala, India SKYLITE ROOFINGS Full timeJob Summary: The Accounts Assistant supports the finance department by maintaining accurate financial records, processing transactions, and assisting with various accounting tasks. The role requires attention to detail, organizational skills, and the ability to work collaboratively within a team. Key Responsibilities: - **Transaction Processing**: -...
-
Office Assistant
1 month ago
Kochi, Kerala, India ZEAK US Full time**Office Assistant** **Location**: Kakkanad **Job Type**: Full-Time **Gender**:Female**(preferred) **Job Overview**: **Key Responsibilities**: - Assist with scheduling appointments, meetings, and travel arrangements. - Maintain and organize office files, records, and documents. - Perform data entry tasks and assist with office paperwork. - Ensure the...
-
Administrative Assistant
7 months ago
Kochi, Kerala, India LAZIO DIGILUX Full timeJob Title: Administrative Assistant (female) We are seeking a dedicated Administrative Assistant to join our team. **Document Management** : Handle incoming and outgoing documents with care and maintaining both electronic and hard-copy records. **Data Entry**: Maintain organized and up-to-date records. **Record Keeping** **Requirements**: Proficiency in...
-
Document Controller, 3-4 Yrs Exp, Koratty, Kochi
4 months ago
Kochi, Kerala, India Affable Management Services Full timeDocument Controller, 3-4 yrs exp, Koratty, Kochi**Qualifications and Skills: Graduation in any discipline.** - Experience with Electronic Document Management System (EDMS). - Knowledge of document control processes. - Proficiency in MS Office, Word, Excel, Outlook, and Microsoft Teams/SharePoint - **Responsibilities**: - Set up and maintain the Project...
-
Documentation Intern
7 months ago
Thiruvananthapuram, Kerala, India GENROBOTIC INNOVATIONS PVT. LTD Full timePosition Overview: We are seeking a motivated and detail-oriented individual to join our team as a Documentation Associate. The primary responsibility of this role is to assist in the creation, organization, and maintenance of various documents critical to our operations. Key Responsibilities: - Organize and maintain electronic and hard copy files,...