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CRM Executive

5 months ago

Mumbai, India YourHappyLife Full time

Key Responsibilities:

- Manage and maintain our customer relationship management system, ensuring that customer data is accurate and up-to-date.
- Work closely with the sales and marketing teams to develop effective CRM strategies that align with business objectives.
- Analyze customer data to identify trends and insights that can be used to improve sales and marketing strategies.
- Develop and implement customer segmentation strategies that allow for targeted marketing campaigns and personalized messaging.
- Collaborate with the customer service team to ensure that customer inquiries and complaints are resolved in a timely and effective manner.
- Build and maintain strong relationships with customers to increase customer loyalty and retention.
- Monitor and evaluate the effectiveness of CRM strategies, making necessary adjustments to ensure targets are met.
- Conduct regular market research and competitor analysis to stay up-to-date on industry trends and developments.
- Assist with other related duties and responsibilities as needed.

Qualifications:

- Bachelor's degree in marketing, business, or a related field.
- 1-2 years of experience in CRM management, marketing, or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.

**Salary**: ₹15,000.00 - ₹34,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)