CRM Executive

1 month ago


Mumbai, India Super Scholar Full time
Position CRMExecutive.Salary Upto 35K*Immediate Joiners.Location Mumbai Kalbadevi400002.
NoteKinldy apply only if you can commute to the location andbudget.

JobSummary:The CRM Executivewill manage customer relationships and loyalty programs to enhanceclient engagement and drive sales for the company. This rolefocuses on customer data management client communication anddelivering a superior customer experience through personalizedinteractions. The CRM Executive will also work to maintain and growthe existing client base while supporting marketinginitiatives.KeyResponsibilities:
  • Managethe CRM system ensuring accurate and uptodate customerdata.
  • Handle customer inquiries complaints andrequests ensuring timely and satisfactoryresolutions.
  • Develop and implement customerretention strategies to enhanceloyalty.
  • Oversee loyalty programs promotionsand special offers to engageclients.
  • Coordinate with sales and marketingteams to execute targeted campaigns.
  • Track andanalyze customer behavior feedback and purchase patterns toidentify improvement areas.
  • Create and managepersonalized communication via email SMS and social media tostrengthen relationships.
  • Generate and sharereports on customer metrics and CRM performance withmanagement.
Requirements:
  • Experiencein CRM customer service or sales preferably in the jewelryindustry.
  • Proficiency in CRM software and dataanalysis.
  • Strong communication problemsolvingand interpersonal skills.
  • Ability to managemultiple tasks and work in a fastpacedenvironment.

management,customerservice,communication,crm software,sales,dataanalysis,customer,customer relationship management,data,crmmanagement,problem-solving,interpersonalskills


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