Customer Relationship Officer

7 days ago

Chennai, India Firstcry.com Full time

Job Description
- Customer Relationship Officer

Proven work experience as a Retail Sales Representative or Sales Associate or similar

Understanding of the retail sales process

Familiarity with consumer behaviour principles

Knowledge of inventory stocking procedures

Basic math skill

Track record of achieving sales quotas

Excellent communication skills, capable of building trusting relationships

Ability to perform in fast-paced environments

Flexibility to work various shifts

**Roles and responsibilities**:
Greet and direct customers

Provide accurate information (e.g. product features, pricing and after-sales services)

Answer customers’ questions about specific products/services

Conduct price and feature comparisons to facilitate purchasing

Cross-sell products

Stay up-to-date with new products/services

**Salary**: ₹11,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- Retail sales: 1 year (preferred)

Work Location: In person

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