Customer Relationship Officer
5 months ago
**Role: Credit Relationship Officer (Outbound, Collections/Sales Process)**
**Experience: 0 - 5 Years**
**Languages**: Hindi Mandatory with decent English
**Location**: Thousand Lights, Anna Salai, Chennai
**Working Days**: Monday to Saturday
**Working Hours**: 9.30AM to 6.30PM
**Requirement**:
- 1-4 years’ experience in a customer support role with collections experience and had targets to achieve month on month.
- Fluent in English and Hindi. Multilingual would be an added advantage. - Should have knowledge of loan and credit products.
- Passionate about customer interaction.
- Enjoys working in a start-up environment.
**Responsibilities**:
- Perform 80 effective outbound customer calls on a daily basis.
- Introduce and describe the services we do - Explain and counsel customers to repay the overdues.
- Achieve collections & calling parameters as per the company standard.
- Understand credit concerns customers have when their loan or credit card gets rejected.
- Provide Service Plan options on how customers can improve their score and become loan eligible.
- Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus.
- Ability to prioritize tasks in hand and comfortable working in a collaborative team environment.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹14,000.00 - ₹26,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- Hindi (required)
- English (preferred)
**Speak with the employer**
+91 6380407694
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