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Customer Relationship Officer

3 months ago

Chennai, Tamil Nadu, India CSB Bank Full time
Customer Relationship Officer (Location...MFT979
  • Retail Banking
Pudukottai

  • Required Experience
Years

  • Posted On
  • 27 Aug 2023
Basic Section
No. Of Openings

Grade

  • NA
  • Designation
  • Others
  • Closing Date
  • 31 Mar 202 Organisational
Organisation

  • CSB Bank
  • Organization Unit
  • Retail & SME (Business And Risk), Operations & IT


 Sub Org Unit
  • Retail Banking


 Sub Org Unit
  • Retail Branch Banking


 Sub Org Unit
  • Retail Branch Banking
  • South


 Sub Org Unit
  • Coimbatore Zone


 Sub Org Unit
  • Others


 Sub Org Unit
  • Others
  • Branch/Department Code
  • 90 Branch/Department Name
  • Zonal Adminstrative Office Coimbatore
  • Country
  • India
  • Geographic Zone
  • South
  • State
  • Tamilnadu
  • City
  • Pudukottai
  • Worksite
  • Pudukottai
  • Worksite
Code

  • 82 Skills
Skill

CUSTOMER SERVICE

CROSS SELLING

LEAD GENERATION
Minimum Qualification

ANY GRADUATION

CERTIFICATION
No data available

Working Language

No data available

  • Job Description

Job Role:
Customer Relationship Officer

Job Purpose


Job purpose of an organized and attentive Customer Relationship Officer is to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals, while ensuring the cross sales basis customer's financial requirements.

Functional Responsibilities

Process transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions

Informing customers about bank products and services

Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete

Maintaining and balancing cash drawers and reconciling discrepancies

Packaging cash and rolling coins to be stored in drawers or the bank vault

Keeping a clean, organized work area and a professional appearance

Handling currency, transactions, and confidential information in a responsible manner

Maintains customer confidence and protects bank operations by keeping information confidential