Associate, Application Support
1 month ago
It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._
Job Description
Act as a liaison between the business users and IT- Strong sense of ownership in handling support incidents, requests, follow ups with clients until resolution. Should have sense of urgency in responding to trading desk requests and questions. Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Working with development teams to design solutions, and manage adoption and support
- Responsible for data analysis, detailed understanding of business workflows, ability to document support workflows - Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Strong familiarity with ITIL processes such as IT Operations, Release, Change, and Access managements
- Strong familiarity with ITSM tool ServiceNow, logging all incidents, requiring accurate priorities, detailed descriptions of issues, updates and resolutions including composing and creating RCA tickets
- Participate in after-hours rotational on call support including US Holidays
BS in Computer Science or equivalent technical training and professional work experience.
- 5 - 10 year's of progressive experience in Finance industry as Application Production Support
- Detail oriented, focus on understanding life cycle of a trade, ability to perform analysis and clearly communicate gaps in analysis to business and requirements to development teams
- Excellent verbal and written communication skills
- Prefer exposure to one or more of the following business platforms related to investment management - Trading and Settlements Platforms (example - Black Mountain Systems - Everest), Portfolio Accounting (examples - Advent - Geneva, Markit - Wall Street Office), Risk Management systems or performance reporting systems (Eagle - PACE, data warehouse) - Strong background with SQL, particularly T-SQL, Tableau, some development with C#, JavaScript
- Productivity tools - Jira, Confluence, MS Office tools for documenting requirements, etc. Prior exposure to ServiceNow support, Oracle Fusion support, or Sharepoint support is a plus.
General Requirements:
Experience Required:
Education/Certification:
Position Reports To:
- Act as a liaison between the business users and IT- Strong sense of ownership in handling support incidents, requests, follow ups with clients until resolution. Should have sense of urgency in responding to trading desk requests and questions. Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Working with development teams to design solutions, and manage adoption and support
- Responsible for data analysis, detailed understanding of business workflows, ability to document support workflows - Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Strong familiarity with ITIL processes such as IT Operations, Release, Change, and Access managements
- Strong familiarity with ITSM tool ServiceNow, logging all incidents, requiring accurate priorities, detailed descriptions of issues, updates and resolutions including composing and creating RCA tickets
- Participate in after-hours rotational on call support including US Holidays
Reporting Relationships
Manager, Application Support
Qualifications
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us__
-
Application Support Associate
2 days ago
Mumbai, Maharashtra, India Ares Management Corporation Full timeJoin Ares Management Corporation as an experienced IT professional to provide exceptional support services for our Investment and Shared Services applications.Job OverviewWe are seeking a highly motivated and detail-oriented individual to fill the role of Application Support Associate. As a member of our Technology team, you will be responsible for...
-
Application Support Associate
1 month ago
Mumbai, Maharashtra, India Ares Management Corporation Full timeJob SummaryThe Application Support Associate will serve as a liaison between business users and the Technology team, providing functional and technical support to Investment and Shared Services applications and platforms.Key ResponsibilitiesAct as a liaison between business users and the Technology teamProvide L1 functional and technical support to...
-
Associate, Application Support
4 months ago
Mumbai, India Ares Management Corporation Full timeDescription Primary functions and essential responsibilities Act as a liaison between the business users and the Technology team Provide L1 functional and technical support to Investment and Shared Services applications and platforms. Provide rotational follow-the-sun support coverage for APAC , London, and Los Angeles users. Participate in...
-
Application Support Associate
4 weeks ago
Mumbai, Maharashtra, India Ares Management Corporation Full timeDescriptionPrimary Functions and ResponsibilitiesAct as a liaison between business users and the Technology team to ensure seamless communication and collaboration.Provide L1 functional and technical support to Investment and Shared Services applications and platforms, ensuring timely and effective resolution of incidents and requests.Participate in...
-
Application Support Associate
3 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Title: Application Support Associate - Technology and OperationsJob Summary:We are seeking an experienced Application Support Associate to join our Technology and Operations team. The successful candidate will provide technical support for our banking applications, ensuring smooth operations and optimal performance.Key Responsibilities:Provide technical...
-
Applications Support
5 months ago
Mumbai, Maharashtra, India JPMorgan Chase & Co Full time**JOB DESCRIPTION** Operational services **Required Skills**: CORE ACTIVITES: As an Environment Management associate you will be expected to conduct the following activities: - Maintaining planning records of environment bookings and environmental requirements to support testing. - Documenting all environments including ownership, service levels, versions...
-
Application Infrastructure Support Associate
3 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJob SummaryWe are seeking a highly skilled Application Infrastructure Support Associate to join our team at DBS Bank.Key ResponsibilitiesProvide technical support for application infrastructure, including Linux, Windows, and PL/SQL.Collaborate with internal teams to resolve production issues and improve overall system availability.Participate in project...
-
Mumbai, Maharashtra, India DBS Bank Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Associate, Application Support, Technology and
4 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Technical Support Associate
3 weeks ago
Mumbai, Maharashtra, India Ares Management Corporation Full timeJob SummaryAs a Technical Support Associate - Application Services, you will play a key role in providing high-quality support to our business users, ensuring the smooth operation of our investment and shared services applications and platforms. Key Responsibilities• Act as a liaison between the business users and the Technology team.• Provide L1...
-
Application Support
6 months ago
Mumbai, Maharashtra, India Comunus Technologies Pvt.Ltd Full timeComUnus is **#Hiring** For Application Support !! No of position : 6 Min.Exp.Req : 3 Years Work Location : Mumbai WORK FROM OFFICE !! Immediate Joiners are preferred !! Roles & Responsobilities: - Should Have Knowledge About The Flow Of Application Support. - Should Have Knowledge Of Sql. - Strong SQL Queries, Joints Knowledge, Experience Connecting To...
-
Sales Representative
7 days ago
Mumbai District, Maharashtra, India Easy Application Full timeEasy Application, specializing in supporting students pursuing studies abroad in China, Cyprus, and France, is looking for a Sales Representative or Business Introducer to expand our client base. Your primary mission will be to identify, attract, and guide students interested in using our services. **Your Responsibilities**: - Prospect potential students...
-
IT Support Associate
6 months ago
Pune, Maharashtra, India Cummins Full timeWith limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users with opportunities for coaching and developing less experienced IT Support Associates. Must work collaboratively with others. Performs IT production support for assigned area(s) according...
-
Associate, Application Support
6 months ago
Mumbai, India Ares Management Full timeOver the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...
-
Application support specialist
2 days ago
Mumbai, India Hexaware Technologies Full timeDear Candidate,We are hiring!!..Exp : 2-12 Yrs. ( Associate, Specialist & Lead)Location: Mumbai, Dehradun.Interested please share resume to Walkin Interview in Mumbai, Dehradun - Hexaware Office ( 30-Nov-24)JD:‒Experience in Flutter, React JS, Node.js, Postgre SQL, Bootstrap−Experience in XSLT/ XSD/ XML (Creation of Schema and...
-
Application Support Specialist
3 days ago
Mumbai, India Hexaware Technologies Full timeDear Candidate,We are hiring!!..Exp :2-12 Yrs. ( Associate, Specialist & Lead)Location:Mumbai, Dehradun.Interested please share resume to .Walkin Interview in Mumbai, Dehradun - Hexaware Office ( 30-Nov-24)JD:‒Experience inFlutter, ReactJS, Node.js, PostgreSQL, Bootstrap−Experience in XSLT/ XSD/ XML (Creation of Schema and Stylesheets)−Experience in...
-
Application Support Specialist
4 days ago
Mumbai, India Hexaware Technologies Full timeDear Candidate,We are hiring!!..Exp : 2-12 Yrs. ( Associate, Specialist & Lead)Location: Mumbai, Dehradun.Interested please share resume to .Walkin Interview in Mumbai, Dehradun - Hexaware Office ( 30-Nov-24)JD:‒Experience in Flutter, ReactJS, Node.js, PostgreSQL, Bootstrap−Experience in XSLT/ XSD/ XML (Creation of Schema and...
-
IT Support Specialist
4 weeks ago
Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full timeAbout the RoleAssociate Allied Chemicals India Pvt Ltd is seeking a skilled Office Admin IT Executive to join our team. As a key member of our office operations team, you will be responsible for providing IT support and ensuring the smooth and efficient operation of our office.Key ResponsibilitiesIT Support: Provide technical assistance to team members,...
-
Application Support
5 months ago
Mumbai, Maharashtra, India Arting Digital Private Limited Full time**Position title**: Application Support **CTC**: 7 LPA **Experience**: 3+ yrs **Location**: Mumbai **Work Mode**: On-site **Primary skills**: L1 /L2 Support into Logistics Domain ,WMS/TMS/Transport **Qualification**: Any Engineering/ Computers degree **Roles and Responsibilities**: - Issue Resolution: Investigate and analyze reported issues to...
-
Customer Support Associate
6 months ago
Mumbai, Maharashtra, India Zama Organics Full time**Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...