Associate, Application Support

6 days ago


Mumbai Maharashtra, India Ares Management Full time

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

Job Description

Act as a liaison between the business users and IT- Strong sense of ownership in handling support incidents, requests, follow ups with clients until resolution. Should have sense of urgency in responding to trading desk requests and questions. Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Working with development teams to design solutions, and manage adoption and support
- Responsible for data analysis, detailed understanding of business workflows, ability to document support workflows - Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Strong familiarity with ITIL processes such as IT Operations, Release, Change, and Access managements
- Strong familiarity with ITSM tool ServiceNow, logging all incidents, requiring accurate priorities, detailed descriptions of issues, updates and resolutions including composing and creating RCA tickets
- Participate in after-hours rotational on call support including US Holidays

BS in Computer Science or equivalent technical training and professional work experience.
- 5 - 10 year's of progressive experience in Finance industry as Application Production Support
- Detail oriented, focus on understanding life cycle of a trade, ability to perform analysis and clearly communicate gaps in analysis to business and requirements to development teams
- Excellent verbal and written communication skills
- Prefer exposure to one or more of the following business platforms related to investment management - Trading and Settlements Platforms (example - Black Mountain Systems - Everest), Portfolio Accounting (examples - Advent - Geneva, Markit - Wall Street Office), Risk Management systems or performance reporting systems (Eagle - PACE, data warehouse) - Strong background with SQL, particularly T-SQL, Tableau, some development with C#, JavaScript
- Productivity tools - Jira, Confluence, MS Office tools for documenting requirements, etc. Prior exposure to ServiceNow support, Oracle Fusion support, or Sharepoint support is a plus.
General Requirements:
Experience Required:
Education/Certification:
Position Reports To:

- Act as a liaison between the business users and IT- Strong sense of ownership in handling support incidents, requests, follow ups with clients until resolution. Should have sense of urgency in responding to trading desk requests and questions. Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Working with development teams to design solutions, and manage adoption and support
- Responsible for data analysis, detailed understanding of business workflows, ability to document support workflows - Responsible for effective communication and interaction with trading desk, portfolio managers, and project teams
- Strong familiarity with ITIL processes such as IT Operations, Release, Change, and Access managements
- Strong familiarity with ITSM tool ServiceNow, logging all incidents, requiring accurate priorities, detailed descriptions of issues, updates and resolutions including composing and creating RCA tickets
- Participate in after-hours rotational on call support including US Holidays

Reporting Relationships

Manager, Application Support

Qualifications
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us__



  • Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Application Support Associate to join our team at Ares Management Corporation. As an Application Support Associate, you will be responsible for providing technical support to our Investment and Shared Services applications and platforms.Key ResponsibilitiesAct as a liaison between business...


  • Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job SummaryThe Application Support Associate will serve as a liaison between business users and the Technology team, providing functional and technical support to Investment and Shared Services applications and platforms. This role requires a strong understanding of ITIL processes, including IT Operations, Release, Change, and Access management.Key...


  • Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job SummaryThe Application Support Associate will serve as a liaison between business users and the Technology team, providing functional and technical support to Investment and Shared Services applications and platforms.Key ResponsibilitiesAct as a liaison between business users and the Technology teamProvide L1 functional and technical support to...


  • Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job SummaryThe Application Support Associate will serve as a liaison between business users and the Technology team, providing functional and technical support to Investment and Shared Services applications and platforms. This role requires a strong sense of ownership and urgency in handling support incidents, requests, and follow-ups with clients until a...


  • Mumbai, India Ares Management Corporation Full time

    Description Primary functions and essential responsibilities Act as a liaison between the business users and the Technology team Provide L1 functional and technical support to Investment and Shared Services applications and platforms. Provide rotational follow-the-sun support coverage for APAC , London, and Los Angeles users. Participate in...


  • Mumbai, Maharashtra, India Ares Management Corporation Full time

    DescriptionPrimary Functions and ResponsibilitiesAct as a liaison between business users and the Technology team to ensure seamless communication and collaboration.Provide L1 functional and technical support to Investment and Shared Services applications and platforms, ensuring timely and effective resolution of incidents and requests.Participate in...

  • Applications Support

    5 months ago


    Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Operational services **Required Skills**: CORE ACTIVITES: As an Environment Management associate you will be expected to conduct the following activities: - Maintaining planning records of environment bookings and environmental requirements to support testing. - Documenting all environments including ownership, service levels, versions...

  • Application Support

    5 months ago


    Mumbai, Maharashtra, India Comunus Technologies Pvt.Ltd Full time

    ComUnus is **#Hiring** For Application Support !! No of position : 6 Min.Exp.Req : 3 Years Work Location : Mumbai WORK FROM OFFICE !! Immediate Joiners are preferred !! Roles & Responsobilities: - Should Have Knowledge About The Flow Of Application Support. - Should Have Knowledge Of Sql. - Strong SQL Queries, Joints Knowledge, Experience Connecting To...


  • Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals India Pvt Ltd is seeking a skilled IT Support Specialist to join their team in Mumbai. As a key member of the office operations team, this individual will be responsible for providing technical support and ensuring the smooth operation of the office.The ideal candidate will have a strong background in IT and office administration,...

  • IT Support Specialist

    2 hours ago


    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    About the RoleAssociate Allied Chemicals India Pvt Ltd is seeking a skilled Office Admin IT Executive to join our team. As a key member of our office operations team, you will be responsible for providing IT support and ensuring the smooth and efficient operation of our office.Key ResponsibilitiesIT Support: Provide technical assistance to team members,...

  • IT Support Associate

    5 months ago


    Pune, Maharashtra, India Cummins Full time

    With limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users with opportunities for coaching and developing less experienced IT Support Associates. Must work collaboratively with others. Performs IT production support for assigned area(s) according...


  • Mumbai, India Ares Management Full time

    Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...

  • Application Support

    4 months ago


    Mumbai, Maharashtra, India Arting Digital Private Limited Full time

    **Position title**: Application Support **CTC**: 7 LPA **Experience**: 3+ yrs **Location**: Mumbai **Work Mode**: On-site **Primary skills**: L1 /L2 Support into Logistics Domain ,WMS/TMS/Transport **Qualification**: Any Engineering/ Computers degree **Roles and Responsibilities**: - Issue Resolution: Investigate and analyze reported issues to...


  • Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    We are seeking a highly skilled IT Support Specialist to join our team at Associate Allied Chemicals India Pvt Ltd. As an IT Support Specialist, you will be responsible for providing technical assistance to our office departments, ensuring smooth and efficient office operations.The ideal candidate will have excellent communication skills, be able to work...


  • Mumbai, Maharashtra, India Zama Organics Full time

    **Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...


  • Baner, Pune, Maharashtra, India Rahul Dang & Associate Full time

    Role Description for Tax And Accounts Associate 1. Closing of Statutory Audit, Tax Audit, and GST audit of clients independently and with the support of seniors wherever required 2. Handling Direct and indirect Taxation work of clients independently 3. Handling TDS & and advance tax Compliance work independently 4. Transactional Advisory work. 5....


  • Bandra West, Mumbai, Maharashtra, India Aliff Overseas Consultants Full time

    * Provide guidance and assistance to students for academic advising, course selection - Collaborate with academic department - Coordinate support services for B2C & B2B - Facilitate workshops, seminars, and other educational programs - Build and maintain strong relationships with associates through regular communication and support - Assist in the onboarding...


  • Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...


  • Mumbai, India Ares Management Full time

    Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...

  • Application Support

    4 months ago


    Mumbai, Maharashtra, India Rigved Technologies Full time

    **Job Profile: Application Support Helpdesk** **Required Experienced: 4+ Years or Above** **Location: Navi Mumbai** **Job Description**: **Responsibilities**: - Escalate complex technical issues to the appropriate teams for further investigation and resolution. - Document all customer interactions, including the nature of the issue and the steps taken to...